SmartComm Developer

Job description

Educational Requirements Bachelor of Engineering Service Line Digital Experience Responsibilities - SmartComm Development Delivery: Design, develop, and maintain SmartComm templates, components, and document packages for multi-channel output (print, PDF, email, digital). - Translate functional requirements into scalable composition solutions, ensuring accuracy, branding consistency, and compliance. - Configure document logic, dynamic content rules, reusable assets, and conditional rendering to support personalization at scale. - Integrate SmartComm solutions with upstream/downstream systems and data sources to enable automated document generation. - Troubleshoot production issues, perform root-cause analysis, and implement preventive fixes to improve stability and turnaround time. - Quality, Performance Collaboration Conduct unit testing and support SIT/UAT by collaborating with QA and business teams; ensure defect closure and release readiness. - Optimize template performance and maintainability through modular design, version control practices, and documentation. - Participate in agile ceremonies, provide accurate estimates, and contribute to continuous improvement of delivery processes. - AI-enabled Enhancements: Support AI-driven initiatives such as content suggestions, classification, or automation of document-related workflows where applicable. - Collaborate with stakeholders to identify opportunities to improve communication effectiveness using AI-assisted insights. Technical and Professional Requirements - Minimum Qualifications: BE, ME, BTECH, MTECH, MCA, MSC, MBA. - 35 years of experience in SmartComm development and customer communication management (CCM) implementations. - Hands-on experience building and maintaining SmartComm templates/components with strong attention to layout, rules, and personalization. - Working knowledge of integrating document composition solutions with enterprise data/applications and supporting end-to-end releases. - Ability to analyze requirements, debug issues efficiently, and collaborate with cross-functional teams to deliver quality outcomes. Preferred Skills - Technology- >Customer Communication Management- >SmartCommunications