Software Asset Management

Job description

Job description: Software Asset Management Location- PAN India Job Title Tools Engineer L2 – Software Asset Management (Managed Services, 5+ Years Experience) Experience • Total experience:  5+ years in  IT operations / tooling / asset management • Relevant experience:  3–5+ years working with  Software Asset Management (SAM)  tools and processes (e.g., Flexera, ServiceNow SAM Pro, Snow, Lansweeper, SCCM/Intune, etc.) • Hands-on experience in a  managed services / AMS  model with SLAs, ITSM processes, and multi-customer / multi-business environments Role Summary The Tools Engineer L3 – Software Asset Management is the senior technical owner for the SAM tooling landscape within a managed services environment. This role is responsible for designing, configuring, and operating SAM tools; integrating them with discovery, CMDB, procurement, and ITSM systems; and acting as the L3 escalation point for complex issues and enhancements. The engineer ensures that SAM tools reliably support license compliance, optimization, and governance; drives automation and data quality improvements; and collaborates closely with SAM, procurement, security, and operations teams. Key Responsibilities 1. Tool Ownership & Architecture • Act as  L3 technical owner  for the SAM toolset (primary SAM platform plus supporting discovery/inventory tools). • Define and maintain  tool architecture, integrations, and data flows  (discovery → inventory → normalization → license position). • Design and implement  configurations, customizations, and upgrades  in line with best practices and governance standards. 2. Operations, Support & Incident Management • Provide  L3 support  for incidents, problems, and service requests related to SAM tools, including complex configuration or data issues. • Perform  root cause analysis  and implement permanent fixes for recurring tool issues and data inconsistencies. • Support  on-call/major incident  processes when SAM tools impact critical compliance/operational activities. 3. Data Quality, Normalization & License Positioning • Implement and refine  discovery and normalization rules  to improve software recognition and catalog accuracy. • Work with SAM analysts to ensure  accurate license consumption and compliance reporting  (effective license position). • Develop and maintain  data quality dashboards  and correction routines (e.g., duplicate assets, unmapped software, stale devices). 4. Integration & Automation • Design and maintain  integrations  between SAM tools and: • CMDB/asset repositories • Endpoint management (SCCM/Intune, etc.) • Procurement/ERP systems • ITSM platforms (ServiceNow, Remedy, etc.) • Build and maintain  automation scripts and workflows  for routine operations (data imports/exports, reconciliations, notifications, clean-up). 5. Governance, Compliance & Optimization Support • Support SAM / Licensing teams by providing  reliable tooling, data, and technical insights  for audits and true-ups. • Implement  policies and guardrails  in the tools to support license governance (blacklists/whitelists, restrictions, reclamation workflows). • Contribute to  license optimization initiatives  by enabling accurate reporting and scenario analysis through the tools. 6. Documentation, Standards & Continuous Improvement • Develop and maintain  technical documentation, runbooks, and configuration baselines  for the SAM toolset. • Define  standards and best practices  for SAM tool usage, configuration, and integration. • Identify and drive  continuous improvement  opportunities (new features, performance tuning, automation, reporting enhancements). Required Skills & Competencies • Strong hands-on experience with at least one enterprise  SAM platform  (e.g., Flexera, ServiceNow SAM Pro, Snow, or equivalent). • Good understanding of  software licensing models  (per device, per user, server/CAL, core-based, subscription/SaaS) and their impact on data and tooling. • Experience with  discovery / inventory tools  and  CMDB  concepts. • Proficiency with  SQL  and/or scripting (e.g., PowerShell, Python) for data analysis, automation, and troubleshooting. • Experience with  system integrations  (APIs, web services, scheduled imports/exports) between SAM tools and other IT systems. • Familiarity with  ITSM/ITIL  processes (Incident, Problem, Change, Request) in a managed services context. • Strong  analytical, troubleshooting, and documentation  skills. • Good  communication and stakeholder management  skills; able to work with SAM analysts, procurement, security, and operations teams. Good-to-Have • Exposure to  cloud/SaaS license management  (M365, Azure, AWS, Salesforce, etc.) within SAM tools. • Experience with  reporting/BI tools  (Power BI, Tableau, etc.) for advanced SAM analytics. • Certifications in  ITIL ,  SAM  (e.g., CSAM), or specific SAM tools/platforms.