Software Development Engineer, PXT Case Management System

Job description

Do you want to help shape how Amazonians worldwide receive HR support? Are you energized by building intelligent, AI-powered solutions that improve employee experiences every day? Do you want to work on a platform that combines AWS services with generative AI to deliver personalized, efficient HR support at Amazon scale? If so, we invite you to join the Case Management systems team within Amazon's People eXperience & Technology (PXT) organization.In this role you will:1. Design and develop platform features end-to-end, ensuring solutions are scalable, secure, and aligned with AWS best practices2. Contribute to engineering excellence by raising the bar on code quality, testing, and operational standards3. Build AI-powered capabilities using AWS services to automate routine support steps and surface intelligent recommendations to HR professionals4. Implement reliable integrations across HR systems with data security and compliance built in5. Partner with product and business stakeholders to translate ambiguous requirements into shipping software6. Own service operational health — proactively investigate alarms, drive root cause analyses, and continuously improve system reliability7. Mentor junior engineers through code reviews, design discussions, and onboarding supportOur mission is to transform how HR support works at Amazon by:a. Delivering swift, accurate, and personalized support through an AI-enhanced unified platformb. Building intelligent systems that anticipate employee needs and proactively surface solutionsc. Creating seamless experiences that connect service teams across Amazon's HR support ecosystemd. Developing scalable solutions that optimize workforce management and operational efficiencyKey job responsibilities1. Design and develop platform features end-to-end, ensuring solutions are scalable, secure, and aligned with AWS best practices2. Contribute to engineering excellence by raising the bar on code quality, testing, and operational standards3. Build AI-powered capabilities using AWS services to automate routine support steps and surface intelligent recommendations to HR professionalsImplement reliable integrations across HR systems with data security and compliance built in4. Partner with product and business stakeholders to translate ambiguous requirements into shipping software5. Own service operational health — proactively investigate alarms, drive root cause analyses, and continuously improve system reliability6. Mentor junior engineers through code reviews, design discussions, and onboarding supportA day in the life- Write maintainable, well-structured, and testable code to advance your in-flight project and submit a code review to the team - Design a system to solve an Amazon scale problem and present a design document to the team to build consensus on your recommended approach - Attend a team-level operations review meeting to understand system health and identify actions we need to take to keep the system available for our clients- Meet with a customer to understand the problems they are facing, brainstorm solutions, and discuss with your management to affect team priorities- Review a teammate's code change and raise the bar on team code quality by providing insightful comments- Research new technologies that could help simplify your team's system and draft a message to the team with your findings- Root cause and resolve a trouble ticket filed by a customer of your system- Attend a one to one meeting with your manager to receive support on your work and discuss career developmentAbout the teamWe are part of Amazon's People eXperience & Technology (PXT) organization, focused on building and evolving the Unified Service Console (USC) - a transformative platform that revolutionizes how HR support is delivered to Amazonians worldwide. Our team is at the forefront of developing solutions that combine AI-powered employee relationship management with streamlined workflows.Our mission is to empower People Services teams to provide swift, accurate, and personalized support while reducing manual effort and improving operational efficiency. We're currently engaged in exciting initiatives including implementing Gen AI solutions, and building innovative features to enhance the employee support experience.