Software engineering Professional - Device Life cycle Management

Job description

**About the role** - Specific business area: The **Software engineering Professional DLM** you will be responsible for end-to-end support of all the devices fall under E2E support team. - Impact of the role: Serve as the single point of contact (SPOC) for devices SPAN in the region, handling escalations and future business plans. Monitor Device lifecycle and highlight improvement areas - Link to strategy: Provide regular insights of DLM Enable **trend analysis, forecasting, and performance tracking** **What you will be doing (Role Accountabilities)** **Reporting & Dashboard Development:** - Develop **custom and ServiceNow reports** aligned to business requirements - Manage end to end device lifecycle for all the devices - Update Procurement of the devices in ServiceNow - Coordinate with OEM for repair of the devices - Service now Development for devices following users journey - Identifying operational gaps against devices and reporting to SMT on a weekly basis **Stakeholder & Requirements Management** - Preparing Device report on weekly\\monthly\\quarterly basis for SMT - Prepare procurement forecast for yearly basis - Presenting in insight of device performance to SMT team via Service now reporting - Prepare and Maintain device view for all the operation team UK and India region **What youll need to succeed (Skills & Experience)** - Have ServiceNow experience for managing IT Assets - Must have understanding of HAM module of ServiceNow for managing Assets inventory - Asset Lifecycle understanding (Procure to disposal) - Dashboards & Performance Analytics - ServiceNow tables (Incident, Problem, SLA, CMDB) - Trend analysis - ITIL processes (Incident, Problem, Change, SLA)