Software Product Manager

Job description

**Job Description:** **Software Product Manager - II** We are seeking a seasoned Software Product Manager with extensive background in designing and delivering high-throughput and mission-critical features in Smart Nudges Platform (SNP). The ideal candidate will possess a blend of technical proficiency, problem solving, critical thinking, customer-first approach, deep business understanding, focus on operational efficiency and stakeholder management. Candidate should have 5+ years professional experience in software product management. Your role will be crucial in building innovative solutions that drives customer engagement across all banking channels in Kotak. **Key Responsibilities:** - **Strategic Planning:** Develop a comprehensive product strategy that encompasses market needs, regulatory requirements, and technological advancements. Define the vision and roadmap. - **Market Analysis:** Perform in-depth market research and analysis to understand the competitive landscape, banking & fintech industry trends, and customer needs. Identify gaps and opportunities for innovation. - **Product Lifecycle Management:** Manage the entire product lifecycle, from ideation and development to launch, evaluation, and iteration. Ensure the product aligns with the business goals and delivers value to end-users. - **Feature Development:** Work closely with stakeholders to define and prioritize features. Create detailed requirements and user stories that align with the overall product strategy. - **Cross-functional Leadership:** Lead cross-functional teams, including engineering, design, QA, and business units, to deliver high-quality products on time and within budget. Facilitate communication and collaboration among teams. - **Performance Metrics:** Define and monitor key performance indicators (KPIs) to measure product success and inform future development decisions. Regularly report on product performance and strategic adjustments. - **Customer Experience:** Evangelise customer experience on outbound and inbound communication channels to drive customer engagement and cross-sell. - **Compliance & Security:** Ensure all products meet the stringent regulatory, compliance, and security requirements specific to the banking industry. - **Stakeholder Engagement:** Maintain regular communication with all stakeholders, including senior management, end-users, and IT teams. Gather and incorporate feedback to continuously improve the product. **Qualifications:** - Bachelor’s or Master’s degree in Computer Science, Business Administration, Finance, or a related field. - At least 5 years of professional experience in software product management, with a focus on building mission-critical customer facing, high throughput applications in a complex distributed microservices architecture. - Demonstrated success in developing and launching impactful software products. - Proficient in Agile methodologies and tools. - Excellent analytical, problem-solving, and decision-making skills. - Strong leadership capabilities and experience managing cross-functional teams. - Exceptional communication and interpersonal skills. **Preferred Skills:** - Technical background with an understanding of software development practices and web technologies. - Prior experience with digital transformation initiatives in banking or financial services.