Solution Architect (Servicenow)

Job description

- **Platform Architecture Design:** Own end-to-end ServiceNow architecture, designing scalable, secure, and integration-ready solutions across ITSM, ITOM, HRSD, IRM, CSM, and custom modules. - **Strategic Roadmap Ownership:** Define and maintain the platform roadmap, sequencing module adoption based on business priorities and process maturity. - **AI Integration Enablement:** Identify, implement, and optimize AI-driven features within ServiceNow such as Predictive Intelligence, Virtual Agent, and Now Assist to automate processes, enhance user experience, and deliver actionable insights. Partner with stakeholders to prioritize high-impact use cases, configure and deploy AI modules, and monitor performance to ensure measurable business value. - **Backlog Management:** Translate business needs into actionable epics and user stories; continuously groom the backlog to maximize value delivery. - **Stakeholder Engagement:** Act as the primary liaison between executive sponsors, process owners, architects, and development teams, ensuring alignment with business strategy. - **Technical Oversight:** Establish architectural standards, conduct design/code reviews, and guide developers on best practices and ServiceNow APIs. - **Integration Strategy:** Design and govern integrations with enterprise systems (e.g., Active Directory, Workday, Jira) using REST, SOAP, and MID Server. - **Agile Delivery Leadership:** Lead Agile ceremonies, partner with Scrum Masters to remove blockers, and ensure timely, high-quality releases. - **Platform Health:** Own upgrade cycles, performance governance, and technical debt management to ensure long-term sustainability. - **Value Measurement:** Define KPIs, track adoption, and communicate outcomes to leadership, framing investments in terms of efficiency, cost, and risk. - **Team Enablement:** Mentor developers and consultants, fostering a culture of quality, documentation, and continuous improvement. - **Principle Based Management:** Apply PBM principles in all aspects of the role connecting team vision to business outcomes, leveraging comparative advantage, promoting continuous learning, aligning incentives, and fostering a culture of challenge and mutual respect. Infor is seeking a ServiceNow Architect Technical Product Owner to maximize the value and impact of our ServiceNow platform. This role blends deep technical expertise with strategic product ownership, ensuring our platform evolves in alignment with business priorities and delivers measurable results. You will apply Principle Based Management (PBM) to drive innovation, foster mutual benefit, and respect each team member as an individual. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.