Solution Engineering - Copilot

Job description

**Overview** our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era. As a Solution Engineer in the AI Business Solutions – Copilot team, you will lead technical engagements that drive AI transformation for enterprise customers. Your mission is to win technical decisions and accelerate adoption of Microsoft 365 Copilot, Copilot Chat, Copilot Studio & Agents, and related solutions by delivering compelling demos, envisioning sessions, and scalable architectures. You will act as a trusted advisor, guiding customers through secure, compliant, and value-driven implementations that align with their enterprise strategies. This role is pivotal in shaping the future of work by enabling customers to realize the full potential of AI-powered productivity. You will collaborate closely with sales, customer success, engineering, and partner teams to remove technical blockers, generate pipeline, and ensure seamless handoffs for deployment and adoption. Your success will be measured by technical wins, customer adoption, partner engagement, and your contributions to a high-performance, learning-oriented team culture •    Drive AI transformation by orchestrating complex technical engagements across multiple stakeholders. •    Lead architecture design for secure, scalable solutions aligned with enterprise strategy. •    Mentor IC3–IC4 engineers and lead peer learning sessions to elevate team capability. •    Influence product and go-to-market strategy by providing structured feedback to engineering and sales leadership. •    Proactively identify and escalate unresolved technical blockers through formal channels. •    Champion compliance, diversity, and inclusion by modeling ethical behavior and inclusive practices **Responsibilities** •Lead AI transformation engagements (e.g. demos, pilots) to win technical decisions and drive customer commitment to Copilot/Agents, including documented adoption plans and a smooth hand-off to Customer Success/partners for usage onboarding. •Support AI Workforce SSP hunting effort by engaging w/customer contacts, lead qual., and partner co-sell opportunities •Assist in ME3 , ME5 , ME7 , Agent 365 upsell opportunities focused on Teams Phone that require technical support, and bring in a partner for co-sell. •Generate new pipeline and competitive wins for M365 Copilot, Copilot Chat, Copilot Studio & Agents, ME3 and Frontline Worker by delivering impactful AI-powered demos/Art-of-Possible sessions, removing technical blockers, and highlighting Microsoft’s differentiation to secure deals and protect the install base. •Craft scalable, secure, and modular architectures that align to customer’s enterprise strategy and technical roadmap while embedding security at every level. •Maintain operational excellence with 100% deal hygiene – capture technical close plans and consumption plans in MSX for every opportunity, attach a partner to every qualified deal, and promptly escalate unresolved technical blockers. •Continuously upskill to meet role expectations (achieve L200 consultative and L400 technical depth certifications) and contribute to team excellence by sharing at least one deal win/loss insight per quarter and engaging in regular coaching. **Qualifications** ### Core Qualifications - Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience. - Experience in pre-sales, solution engineering, technical consulting, or customer-facing technical roles. - Strong understanding of Microsoft Copilot technologies, Generative AI, and AI-powered productivity solutions. ### Technical Skills - Knowledge of **Microsoft 365 Copilot**, **Copilot Studio**, **Microsoft Power Platform**, and **Azure AI** services. - Understanding of Microsoft 365 workloads such as: - Microsoft Teams - SharePoint - Outlook - Word, Excel, and PowerPoint - Basic to advanced knowledge of cloud architecture, identity, security, and compliance concepts. - Ability to build demos, proof-of-concepts, and customer solution architectures. ### Customer & Business Skills - Experience conducting customer discovery sessions and identifying business challenges. - Ability to translate business requirements into AI-powered solutions. - Strong presentation, storytelling, and executive communication skills. - Experience leading technical demonstrations and workshops. ### Preferred Experience - Experience with AI, machine learning, prompt engineering, or conversational agents. - Knowledge of enterprise productivity, business process automation, and digital transformation. - Relevant Microsoft certifications (for example, Azure AI, Power Platform, or Microsoft 365 certifications This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. --- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religio