Specialist, Applications (L1 Support, ServiceNow, Backend support, UAT)

Job description

**Title : Application Specialist** **Hiring Location(s): Remote - India** **Working hours: 5.30 pm – 02.30 am IST** **What makes Gartner Research a GREAT fit for you?** When you join Gartner Business and Technology Insights (BTI), you’ll be part of a leading-edge team that values expert insights, bold ideas and intellectual courage. You’ll deliver must-have research through compelling client interactions, and contribute to our double-digit growth by providing our clients worldwide the unbiased insight they need to make the right decisions on their key initiatives. Through constant learning, discovery and collaboration you’ll not only help clients deliver on the promise of digital, you’ll grow your career and the scope of your impact across industries. Our culture demands hard work — and rewards it with exceptional opportunity. If you’re always looking for what’s next in technology, Gartner is looking for you. **Role Purpose :** Provide subject matter expertise and functional support for business applications, including special project work as needed **About this role :** Are you intellectually curious and motivated by helping others? Do you want to learn about different technologies? Gartner is searching for an India-based Applications Specialist to join our global Insights, Strategy, and Operations and Content Architecture Project Management Office Support team. This is an opportunity to provide subject matter expertise and functional support for varying business applications, including creating User Training content and delivering User Training sessions, participating in user acceptance testing and other special projects. The Specialist must have a can do attitude and have the desire to quickly develop knowledge of both business processes and the applications they support. **What you will do:** - Providing exceptional client service to users efficiently, effectively, with high quality and in a timely manner - Apply your knowledge of the Research publishing and reporting tools and processes to effectively troubleshoot issues, think beyond the script and finding resolution and root cause analysis to solve or hand off issues appropriately - Identify opportunities for tool improvements - Closely collaborate with other technical support teams, operation teams as well as senior stakeholders worldwide - Prepare and maintain user support documentation - Prepare and maintain user training content and lead training session - Become an SME in selective areas of the BTI business - Take part in UAT Sessions **What you will need:** - 6 months-3 years relevant business experience in an extremely fast paced, production-dependent work environment preferably within Gartner or a similar Research or IT related environment. - Bachelor’s degree or equivalent level qualification in a related discipline preferred - Be able to work the evening/night shift **Who you are:** - Demonstrated ability be able to troubleshoot and to think beyond the script - Adaptable to learning new (home-grown) applications / databases - Great collaborator: asking for help, providing coaching to others, providing / receiving feedback, effectively communicating using all of phone, email, TEAMs, webex, and more! - Work with global team (different time zones, different personalities – adaptable leadership / communication) - Demonstrated ability to teach and relay ideas, engage clients and work in global teams - Strong communication skills to be an effective collaborative team player, agility to work with and gain consensus among a wide variety of roles and personalities in a virtual global team. - Excellent time management skills to manage a diverse and heavy workload, multiple tasks and deliverables, and make sound decisions within tight deadlines. - Strong IT literacy and technology experience, with solid intermediate to advanced level skills in Excel, Word, PowerPoint and Outlook, technically astute and comfortable learning new technology **Who are we?** At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. **What makes Gartner a great place to work?** Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. **Gartner is the world authority on AI** At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to tran