Specialist, Engineering Maintenance Solutions - Hyderabad

Job description

We are looking for a hands-on ServiceNow Developer with strong experience across ITSM processes development and ITOM capabilities, particularly CMDB, Discovery, and Service Mapping. The role involves developing, administering, and continuously improving the ServiceNow platform in an enterprise environment, with a focus on service quality, automation, and data integrity. The ideal candidate will work closely with operations, infrastructure, and application teams to enhance platform adoption, optimize processes, and ensure ServiceNow effectively supports business and IT operations. **Work you'll do** As a Specialist, Engineering Maintenance Solutions on the Engineering Maintenance Solutions team, you will be responsible for: - Develop, configure, and maintain ServiceNow solutions across Information Technology Service Management modules, including Incident, Problem, Change, Request, Service Catalog, Asset Management, and Knowledge Management. - Administer and optimize Configuration Management Database, Discovery, and Service Mapping capabilities, including MID Servers, discovery schedules, credentials, patterns, and mapping quality. - Design and support platform functionality using Business Rules, Client Scripts, UI Policies, UI Actions, Record Producers, Flow Designer, Workflow, and integrations using REST and SOAP APIs. - Troubleshoot and resolve platform, scripting, integration, Discovery, and Service Mapping issues, while supporting upgrades, cloning, update set management, and production deployments. - Identify opportunities to improve operational processes, automate repetitive activities, strengthen self-service adoption, and create reports, dashboards, documentation, and support materials for stakeholders and end users. **The team** Our team supports enterprise platform capabilities that enable stable, scalable, and efficient IT operations across the organization. We work closely with infrastructure, operations, and application teams to improve service management processes, strengthen data quality, and expand automation through ServiceNow. This role offers the opportunity to contribute to platform maturity while helping deliver sustainable solutions that support business and technology priorities. **Location: Hyderabad** **Shift Timings: 11 AM to 8 PM** **Qualifications** Required: - Less than 5 years of experience with ServiceNow development, configuration, and administration - Experience developing and configuring ServiceNow Information Technology Service Management solutions - Experience with Configuration Management Database, Discovery, and Service Mapping in ServiceNow - Experience with client-side and server-side scripting using JavaScript and Glide API - Experience with Business Rules, UI Policies, UI Actions, Flow Designer, Workflow, Transform Maps, and Table APIs - Experience designing or supporting integrations using REST APIs and SOAP APIs - Experience supporting ServiceNow upgrades, cloning, update sets, authentication methods, and Agile delivery environments Preferred: - ServiceNow Certified System Administrator or ServiceNow Certified Application Developer certification - Experience with Identification and Reconciliation rules and multi-source data integration into Configuration Management Database - Experience supporting Service Mapping for on-premises and cloud services - Experience creating ServiceNow reports, dashboards, and operational metrics - Experience developing technical documentation, procedures, and support guidelines **Our purpose** Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. **Our people and culture** Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work. **Professional development** At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India. **Benefits to help you thrive** At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. **Recruiting tips** From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 356540