Specialist - Invoice To cash - Collections - Chennai

Job description

Ready to build the future with AI? At Genpact, we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of **Specialist, B2B Collections** **\\*\\* Work Location: Chennai (Work from office)** The AR Specialist works as a face of Carrier for the customer and acts as the liaison between customers and several departments of Carrier. They are responsible for maintaining and managing customer’s accounts and ensuring a smooth inflow of cash on past due invoices. As a daily activity, collector will be required to contact the customer, send invoices, make collections calls, escalate in cases of delayed payments and help resolve dispute for their customers. They will be researching and reconciling any discrepancies related to order entry, shipment or invoicing that may result in delayed payment, non-payment, over payment or unapplied cash and credit. As an account manager, they will also be required to build an excellent rapport with the customer and maintain a healthy relationship to ensure no loss of business in the future. **Responsibilities** - Contact customers via calls and emails. Send out invoices and request payment. - Resolve customer complaints, disputes, deductions, and research account discrepancies. - Making outbound collection calls in a professional manner while keeping and improving customer relations. - Process Credit Card Payments. Keep check on all other payments and ensure a correct application of monies - If debtor will not pay or is being non-cooperative, escalate, involve, and communicate with all stakeholders. - Arrange for payments to bring the account current and follow up to ensure obligation is satisfied. Rationalize payment plans with customers if required. - Monitor customer account details for non-payments, delayed payments, and other irregularities - Maintain call logs and expected payment dates. Document collections notes in Billing System - Forecast cash collections and participate in presentations of account receivables information to multiple stakeholders. - Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivables information. - Collaborates & negotiates with multiple stakeholders to resolve issues. - Provide timely follow-up on payment arrangements. - E-mail correspondence to customers to encourage payment of delinquent accounts. - Ability to identify discrepancies and collaborate professionally within the organization - Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner. **Required Education & Experience** - People Soft /Netsuite knowledge would be added advantage **Required Skills:** - Excellent verbal and written communication skills - Good knowledge of MS Office - Good Customer handling skills - Ability to navigate between multiple screens - Efficiency in multi-tasking **Why join Genpact?** - Lead AI-first transformation – Build and scale AI solutions that redefine industries - Make an impact – Drive change for global enterprises and solve business challenges that matter - Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills - Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace - Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.