Specialist, Project and Program Management

Job description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust. ## **Role Overview** As a Process Trainer you will drive talent development initiatives by designing and delivering high-impact training programs. You will onboard new hires, upskill existing employees, and ensure strict process adherence and compliance across our operations. ## **Training Delivery & Assessment** - **New Hire Training:** Facilitate engaging and comprehensive process training sessions for new hires within your designated global region. - **Cross-Training & Refreshers:** Deliver cross-training across different LOBs as business needs dictate, and conduct regular refresher sessions to keep existing employees up-to-date. - **Knowledge Assessments:** Design, administer, and evaluate Process Knowledge Tests (PKTs) to ensure high levels of comprehension and readiness. ## **Performance Analysis & Improvement** - **Gauge Efficacy:** Conduct regular performance analyses to measure the effectiveness of training programs on operational metrics. - **Identify Gaps:** Proactively identify knowledge gaps and report non-performances to reporting authorities and relevant stakeholders. - **Drive Solutions:** Formulate and suggest targeted training interventions and coaching plans to improve overall team performance and quality. ## **Documentation & Content Management** - **Maintain Materials:** Take ownership of all training documentation, ensuring it is accurate, engaging, and consistently updated. - **SOP Management:** Act swiftly to update Standard Operating Procedures (SOPs) whenever clients suggest changes, additions, or process refinements. ## **Stakeholder Collaboration & Global Alignment** - **Active Participation:** Represent the training department in team meetings with both internal and external stakeholders. - **Global Synergy:** Collaborate closely with a network of global trainers across APAC, EMEA, NAM, and LATAM to share insights, align strategies, and standardize best practices. - **Agile Execution:** Maintain a high level of agility to adapt to rapid business changes and quickly action ad-hoc training or reporting requests. ## **Qualifications & Skills** - **Experience:** 2 years of experience in RPO process training, facilitation, or Learning & Development role, preferably within a global or multi-region environment. - **Communication:** Exceptional verbal and written communication skills, with the ability to present complex information clearly to diverse audiences. - **Analytical Mindset:** Strong ability to analyze performance data, identify trends, and translate them into actionable training interventions. - **Adaptability:** Proven track record of thriving in an agile environment, managing ad-hoc requests with a sense of urgency, apart from stakeholder management, group facilitation, and quality auditing. - **Collaboration:** Strong interpersonal skills with the ability to build relationships with global peers, operations managers, and external clients. - **Technical Proficiency:** Familiarity with creating and updating SOPs, training materials, and utilizing LMS (Learning Management Systems) or presentation software. Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.