Specialist - Technology Services

Job description

Position Summary: The SOC Analyst is responsible for end-to-end investigation, response, and management of cybersecurity incidents across the enterprise. This role combines deep technical incident handling, threat analysis, and proactive threat hunting with operational leadership, cross-functional coordination, and continuous improvement of SOC capabilities. The analyst plays a critical role in protecting the organization’s global environment by identifying threats, containing incidents, and strengthening the overall security posture. Key Responsibilities: Incident Investigation & Response ? Perform in-depth investigation of security incidents involving endpoints, servers, networks, cloud platforms, and applications ? Assess risk, scope, root cause, and business impact of security events and confirmed incidents ? Lead containment, eradication, and recovery actions for malware infections, phishing attacks, ransomware activity, data exposure events, and malicious network communications ? Act as a technical escalation point during high-severity and complex cyber incidents, providing expert guidance and decision-making ? Manage the full incident lifecycle using XSOAR platforms, ensuring incidents are handled e?iciently from detection through closure Threat Analysis & Hunting ? Conduct proactive threat hunting to identify stealthy threats, anomalous behavior, and attacker techniques not detected by automated controls ? Perform daily threat analysis activities including: o New, aged, and dropped domain analysis o Malicious IP, URL, and file hash validation ? Leverage internal telemetry and external threat intelligence sources to enrich investigations and improve detection accuracy Security Monitoring & Tooling ? Analyze and correlate logs and alerts from SIEM, EDR, Firewall, Proxy, Email Security, Database Security, and Cloud Security platforms ? Support and enhance detection logic, correlation rules, and automated response playbooks within SIEM and XSOAR platforms ? Partner with security engineering and response teams to integrate new security technologies and improve existing controls Collaboration & Leadership ? Coordinate incident response activities with regional IT Security, Infrastructure, Engineering, Legal, Privacy, and Business teams ? Provide mentorship, technical guidance, and on-the-job coaching to junior analysts during investigations and active incidents ? Collaborate with response engineering teams on remediation strategies, architectural improvements, and long-term risk reduction initiatives Continuous Improvement ? Identify gaps in monitoring, detection, and response processes and drive continuous improvement initiatives across SOC operations ? Contribute to the development and refinement of incident response procedures, playbooks, and standard operating procedures ? Participate in post-incident reviews to ensure lessons learned are documented and corrective actions are tracked to completion Reporting & Governance Requirements ? Maintain accurate and timely documentation of all incidents, investigations, and response actions within XSOAR platform ? Produce daily and weekly operational reports covering incident volumes, severity trends, response timelines, and notable threats ? Prepare detailed incident reports and root cause analyses for high-severity incidents, including impact assessment and remediation status ? Deliver executive-ready incident briefings and post-incident summaries for senior leadership and stakeholders ? Track and report on SOC KPIs and SLAs such as mean time to response (MTTR), mean time to contain (MTTC), and incident closure rates ? Ensure all activities align with internal security policies, regulatory requirements, and audit expectations. Education: ? IT Graduate or Engineering degree (BTech, MCA, MSc Computers or equivalent) Experience: ? 3-6 years of total experience in SOC operations, Incident Response, Threat Hunting, or Security Engineering ? Strong hands-on experience with enterprise-scale environments and global incident response ? Proven experience working with SIEM, XSOAR, and EDR platforms such as Splunk, QRadar, CrowdStrike, XSIAM, or equivalent Technical Skills ? Strong understanding of network, endpoint, application, cloud, and data security concepts ? Experience handling incidents in large, distributed, and regulated environments ? Proficiency with incident management frameworks, response playbooks, and XSOAR Incident Management ? Intermediate to advanced knowledge of malware analysis, phishing campaigns, and attacker tactics, techniques, and procedures (TTPs) ? Ability to design and assess layered security controls across the enterprise Certifications (Preferred) ? CISSP, GCIA, GCIH, or equivalent industry certifications Behavioral & Leadership Skills ? Strong analytical, problem-solving, and decision-making capabilities ? Excellent communication skills with the ability to translate technical issues into business impact ? Demonstrated leadership during crisis situations and major security incidents ? Ability to work e?ectively across time zones and with global teams ? Strategic mindset combined with hands-on technical execution