Specialist - Transactions - Medical chargeback - Noida

Job description

**Ready to turn bold ideas into real-world impact?** At Genpact, we dont just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and were at the forefront of it. Genpacts AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the worlds leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. **Inviting applications for the role of Specialist, Transaction (Medical chargeback)** **Job Location: Noida (Work from Office)** This process supports the Customer Service Delivery operations of the Wealth Management & insurance arm. You're responsible to look after the transaction processing from account originations to payments Further it relates to credit card fraud operations including chargeback fraud detecting customer service support through mail and phone. **Responsibilities** - Leading day to day operations and taking care of process metrics - Proactive approach in recognizing emerging trends like potential frauds accuracy staffing challenges and fix them - Identify process anomalies and get those fixed - Drive efficiency in teams in tune of 10-15% every year. - Should be able to communicate efficient with client and the Process management on issues related to the subject - Provide Critical VOC / observations or bring up patterns to the business in case of any anomalies. - Drive the digital agenda in the business. - Developing next generation of people leaders - Resource should have ability to work and operate in a high volume and timeline environment to meet Service Level Agreements & customer demands. - Proven ability to work with customers and efficient communicating anomalies **Qualifications** **Minimum qualifications** - B. Com / BBA / Economic Hons - Good communication facilitation and social skills required. - Excellent analytical skills MIS understanding should be able to work on PowerPoint presentations - Flexibility to quickly shift priorities multi-task and prioritize simultaneous requirements in fast paced environment and lead all to completion **Preferred qualifications** - Post-Graduation - Customer service experience **Why join Genpact?** - **Lead AI-powered transformation** Drive innovation and solve real-world business challenges that matter - **Make an impact** – Help global enterprises solve business challenges that matter - **Accelerate your career** – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead - **Work with the best** – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day - **Thrive in a values-driven culture** – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.