Sprinklr

Job description

Job Description - -------------- **TCS Hiring for Sprinkler Role!** TCS presents an excellent opportunity for Sprinkler Role!! Job Title: Sprinkler Work Location: Pune Experience Range: 5 to 10 Years Mode of Interview :**Walk-In** **Only if you meet the requirement please do apply** **Desired Competencies (Technical/Behavioral Competency)** AI Agent Deployment: Design and deploy end-to-end AI Agents and conversational automation use cases across both Voice and Chat channels. Bot Orchestration \& Workflow Design: Map complex customer journeys and design logic-based dialog flows that allow AI to hand off to human agents seamlessly when necessary. Knowledge Integration: Integrate AI agents with internal Knowledge Bases (KBs), CMS, and CRMs to ensure grounded and accurate responses using RAG (Retrieval-Augmented Generation) frameworks. Testing \& Optimization: Lead rigorous testing phases to refine AI intent recognition, reduce hallucinations in GenAI responses, and improve overall AI performance metrics (containment rate, sentiment score). Transformation Strategy: Support AI-led transformation initiatives, identifying high-impact automation opportunities within existing customer service workflows. Will you be available to attend the walk-in interview scheduled on 01-Aug-2026 in Pune Taj