Sr. Associate Account Management

Job description

Agent – Mail Operations (2+ Years Experience) Role Summary: Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.     Key Responsibilities: • Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns • Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats • Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs • Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies • Support incident response by documenting findings, maintaining audit trails, and escalating critical risks • Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment • Collaborate with internal teams and external vendors for issue resolution and trend tracking Required Skills & Qualifications: • 2+ years of experience in email operations, Trust & Safety, or SOC environments • Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure • Hands-on experience with Splunk for log analysis  • Strong analytical, investigative, and problem-solving skills • Ability to work in shifts within a 24x7 environment All your information will be kept confidential according to EEO guidelines.