Sr Associate Vendor Management - Order-to-Cash (O2C)/Telecom Billing/Revenue Assurance/Telecom Domain/Revenue Leakage Prevention/Stakeholder Management

Job description

**Senior Associate – Sales Support/Vendor Management** **AI-enabled Contracts, Billing Governance & Revenue Assurance** **Role Overview** We are looking for a detail-oriented and analytically strong professional to support **customer billing governance and revenue assurance operations** across telecom products and enterprise services. This role focuses on ensuring **accurate, timely, and compliant billing** by aligning vendor/OEM contract inputs, commercial terms, product attributes, and billing triggers. The individual will leverage **workflow tools, analytics, automation-enabled controls, and system-driven insights** to proactively manage billing gaps, revenue leakage, and exceptions. **Key Responsibilities** **Billing Governance & Execution** - Support end-to-end billing readiness, setup coordination, trigger tracking, and issue resolution - Ensure accurate billing setup aligned to product, contract, and customer requirements - Drive timely billing activation and closure through workflow tracking **Contract-to-Billing Alignment** - Review orders, contracts (vendor/OEM), commercial terms, and product attributes - Validate billing conditions including start dates, rate plans, charge attributes, and account structures - Ensure seamless flow from contract inputs to downstream billing outputs **Revenue Assurance & Invoice Validation** - Execute billing quality checks and support revenue assurance controls - Analyze billing exceptions, invoice discrepancies, under/over-billing, and disputes - Identify and mitigate revenue leakage risks and control gaps **Analytics, Automation & Insights** - Leverage automation tools, anomaly detection, dashboards, and analytics outputs - Improve invoice accuracy, exception prioritization, and revenue visibility - Support adoption of AI-driven insights for proactive governance **Stakeholder & Vendor Coordination** - Collaborate with Sales Support, Billing, Finance, Product, Operations, Technology, and vendors/OEMs - Drive resolution of billing gaps, pending triggers, and open assurance issues - Ensure effective communication across upstream and downstream teams **Governance, Compliance & Reporting** - Maintain trackers, dashboards, and documentation for leadership visibility - Ensure adherence to process controls, audit readiness, and compliance standards - Support reporting on billing accuracy, leakage, and exception trends **Required Qualifications** - 8+ years of experience in telecom billing operations / billing support / revenue assurance - Strong understanding of: - Billing lifecycle and triggers - Invoice validation and dispute management - Vendor/OEM contract inputs and commercial terms - Experience with workflow tools, dashboards, and reporting platforms - Strong analytical, problem-solving, and stakeholder management skills **Preferred Qualifications** - Experience with AI/automation-enabled billing controls and analytics tools - Exposure to enterprise telecom products and services - Familiarity with compliance, audit, and governance frameworks **Key Skills** - Billing Governance & Operations - Revenue Assurance & Leakage Control - Contract-to-Billing Alignment - Invoice Validation & Exception Management - Analytics & Automation Tools - Stakeholder & Vendor Management **Impact Measures** - Improved invoice accuracy and billing timeliness - Reduction in billing gaps, disputes, and revenue leakage risks - Enhanced visibility through dashboards, analytics, and reporting - Increased automation coverage across billing controls and validation - Stronger compliance, audit readiness, and governance discipline **Location** Gurgaon, India **Weekly Hours:** 40 **Time Type:** Regular **Location:** Gurgaon, India AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.