Sr Bank Officer - MFIB - Sales & Services

Job description

:- AU Small Finance Bank Limited is seeking an experienced and dynamic professional to join our Sales and Service department. This role involves leading and managing sales initiatives and service delivery within the Microfinance and Individual Banking (MFIB) segment. The ideal candidate will drive business growth by developing strong client relationships, ensuring high-quality service standards, and implementing effective sales strategies tailored to the financial needs of micro and small enterprises. This position requires a strategic thinker with deep knowledge of financial products, regulatory compliance, and market trends, committed to enhancing customer satisfaction and achieving business targets in a competitive financial services environment. Responsibilities:- • Develop and execute sales strategies to achieve business growth targets within the MFIB segment. • Manage and nurture relationships with microfinance clients and individual banking customers to maximize customer retention and satisfaction. • Lead the team in delivering exceptional service standards, ensuring compliance with regulatory and internal policies. • Analyze market trends and customer needs to identify new business opportunities and tailor financial product offerings accordingly. • Coordinate with cross-functional teams including credit, operations, and risk management to streamline service delivery and resolve client issues promptly. • Monitor and report on sales performance metrics, preparing detailed reports for senior management to inform strategic decisions. • Conduct training and mentoring sessions for junior staff to enhance their sales and service capabilities. • Ensure adherence to all banking regulations and internal controls to mitigate risks associated with sales and service activities. • Drive digital adoption initiatives within the MFIB segment to improve customer experience and operational efficiency. • Represent the bank at industry events and community engagements to enhance brand visibility and network with potential clients. Skill:- • Microfinance Sales Strategy • Client Relationship Management • Regulatory Compliance in Banking • Financial Product Knowledge • Risk Management • Team Leadership and Development • Market Analysis • Performance Reporting • Digital Banking Solutions • Customer Service Excellence Preferred Qualifications:- • Bachelors degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred. • Minimum of 5-7 years of experience in sales and service roles within the financial services sector, specifically in microfinance or retail banking. Key Performance Indicators: #\\Key Performance Indicators\\# Required Competencies: #\\Required Competencies\\# Required Knowledge: #\\Required Knowledge\\# Required Skills: #\\Required Skills\\# Required abilities • Physical: #\\Physical\\# • Other: #\\Other\\# Work Environment Details: #\\Work Environment Details\\# Specific requirements • Travel: #\\Travel\\# • Vehicle: #\\Vehicle\\# • Work Permit: #\\Work Permit\\# Other details • Pay Rate: #\\Pay Rate\\# • Contract Types: #\\Contract Types\\# • Time Constraints: #\\Time Constraints\\# • Compliance Related: #\\Compliance Related\\# • Union Affiliation: #\\Union Affiliation\\#