Sr Bank Officer - MFIB - Sales & Services

Job description

:- AU Small Finance Bank Limited is seeking an experienced and dynamic professional to join our Sales and Service department. This role involves leading and managing sales initiatives and service delivery within the Microfinance and Individual Banking (MFIB) segment. The ideal candidate will drive business growth by developing strong client relationships, ensuring high-quality service standards, and implementing effective sales strategies tailored to the financial needs of micro and small enterprises. This position requires a strategic thinker with deep knowledge of financial products, regulatory compliance, and market trends in the financial services industry, committed to enhancing customer satisfaction and achieving business targets. Responsibilities:- • Develop and execute sales strategies to achieve business growth targets within the MFIB segment. • Manage and nurture relationships with microfinance clients and individual banking customers to maximize customer retention and satisfaction. • Lead and mentor the sales and service team to ensure high performance and adherence to company policies and regulatory requirements. • Analyze market trends and customer needs to identify new business opportunities and tailor financial product offerings accordingly. • Ensure compliance with banking regulations, internal controls, and risk management policies in all sales and service activities. • Coordinate with cross-functional teams including credit, operations, and risk to streamline processes and enhance customer experience. • Monitor and report on sales performance metrics, preparing detailed reports for senior management to inform strategic decisions. • Resolve complex customer issues and complaints promptly, maintaining the banks reputation for excellent service. • Conduct regular training sessions for team members on product knowledge, sales techniques, and compliance standards. • Drive digital adoption initiatives within the MFIB segment to improve service delivery and operational efficiency. Skill:- • Microfinance Sales Strategy • Client Relationship Management • Financial Product Knowledge • Regulatory Compliance • Risk Management • Team Leadership and Mentoring • Market Analysis • Customer Service Excellence • Performance Reporting • Digital Banking Solutions • Conflict Resolution • Cross-functional Collaboration Preferred Qualifications:- • Bachelors degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred. • Minimum of 7-10 years of experience in sales and service roles within the financial services industry, with a focus on microfinance or retail banking. Key Performance Indicators: #\\Key Performance Indicators\\# Required Competencies: #\\Required Competencies\\# Required Knowledge: #\\Required Knowledge\\# Required Skills: #\\Required Skills\\# Required abilities • Physical: #\\Physical\\# • Other: #\\Other\\# Work Environment Details: #\\Work Environment Details\\# Specific requirements • Travel: #\\Travel\\# • Vehicle: #\\Vehicle\\# • Work Permit: #\\Work Permit\\# Other details • Pay Rate: #\\Pay Rate\\# • Contract Types: #\\Contract Types\\# • Time Constraints: #\\Time Constraints\\# • Compliance Related: #\\Compliance Related\\# • Union Affiliation: #\\Union Affiliation\\#