Sr. Business Analyst 4C

Job description

Sr. Business Analyst Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description Inviting applications for the role of Principal Consultant, Business Analyst Salesforce A Salesforce Field Service Lightning (FSL) Business Analyst plays a crucial role in optimizing operations and improving processes by leveraging Salesforce technologies. Here are some key responsibilities and qualifications for this role   Responsibilities • This role acts as the critical bridge between business stakeholders and the technical engineering team, translating complex field operations requirements into actionable Salesforce user stories and technical specifications. • Requirement Discovery: Lead workshops to map complex field service business processes, identifying pain points in scheduling, dispatching, and mobile worker workflows. • FSL Solution Mapping: Translate business needs into Salesforce Field Service features, defining requirements for Work Order hierarchies, Service Territories, and Scheduling Policies. • Technical Documentation: Produce high-quality technical artifacts, including Process Flow Diagrams, Data Mapping documents, and detailed User Stories with robust Acceptance Criteria. • Gap Analysis: Conduct "Standard vs. Custom" assessments to determine when business needs can be met with SFS configuration versus requiring custom Apex or LWC development. • Functional Design: Design the logic for Salesforce Flows • UAT Leadership: Orchestrate User Acceptance Testing (UAT), defining test scripts that validate both core CRM functionality and end-to-end field service execution. • Data Strategy: Define requirements for data migration and integration between Salesforce and back-office ERPs, focusing on inventory accuracy and asset management. • Stakeholder Management: Act as the primary liaison between business units and the development team, managing the product backlog and prioritizing features based on ROI and technical feasibility. • Qualifications we seek in you! • Minimum Qualifications / Skills B.E or B.Tech or MCARelevant experience in business analysis –FSL fieldTechnical Skills: Proficiency in Salesforce platform, including FSL, and understanding of business processes.Communication Skills: Excellent verbal and written communication skills to effectively interact with stakeholders.Problem-Solving Skills: Ability to analyze business needs and develop effective solutions.Must have experience in writing the functional design documents and user stories for agile development projects.Experience in leading requirements gathering workshops and business analysis  for relevant years in agile projects.Experience in complicated software projects. undefinedPreferred Qualifications/ Skills Effective stakeholder managementFast and independent decision makerConfident presenter Qualifications Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics Certifications Certified Regulatory Compliance Manager (CRCM) - The International Association of Risk and Compliance Professionals (IARCP)The International Association of Risk and Compliance Professionals (IARCP) Required Skills Agile Methodology, Business Analysis, Business Reporting, Capital Markets, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Healthcare Business, Inclusion, Insurance, People Leadership, Personal Effectiveness, Risk Management, Storytelling Language English (Required) Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Technology Advisory Remote Type - Hybrid Work Shift - Any (India) Why join Genpact?•    Lead AI-pow