Sr. Business Analyst Logistics

Job description

At YASH, we re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. **We are looking forward to hire Business Analysis Professionals in the following areas :** **Primary Skills** : - 5+ years of experience in working and leading teams on logistics, supply chain, or operations support - Expereince in coordinating with customers, stakeholders, end users, carriers and operations contacts. - Strong data entry and data management skills with high attention to detail - Proficiency in Microsoft Excel (sorting, filtering, basic formulas, reporting) - Familiarity with load boards, shipment tracking tools, and reporting dashboards - Hands-on experience working with Transportation Management Systems (TMS) or similar tools - Ability to manage operational workflows, shipment tracking, and load coordination - Good understanding of logistics processes including shipment planning, scheduling, and execution - Strong communication skills (written and verbal) to interact with customers and internal teams - Experience supporting US/UK customers and ability to work in EU/UK time zones - Proactive, self-motivated, and able to work in a fast-paced operational environment - Ability to handle multiple tasks and prioritize effectively - Ability to proactively identify issues and provide resolution or escalation - Experience in exception handling and operational troubleshooting - Good analytical thinking and reporting skills - Ability to conduct basic system/process training for internal/external stakeholders - Knowledge of standard operating procedures (SOP) creation and documentation **Good to Have** : - Exposure to EDI concepts and formats such as X12, XML, Flat Files - Knowledge of process improvement methodologies - SAP exposure is a Plus **Responsibilities** : - Leading Offshore Team and customer coordination - Support 24X7 on rotational shifts - Support global coverage across all regions - Ensure transportation arrangements are executed efficiently by booking and managing loads within the Transportation Management System - Monitor shipment lifecycle, load boards, and team mailboxes to ensure timely updates and issue resolution - Schedule pickup and delivery appointments with customers and receivers - Handle data entry, load creation, and updates within logistics systems - Perform exception management, resolving both standard and knowledge-based issues proactively - Communicate effectively with customers via email and phone, providing timely and professional updates - Facilitate customer calls, provide shipment status updates, and proactively address potential risks - Maintain, document, and improve Standard Operating Procedures (SOPs) - Generate, validate, and distribute operational reports (daily/weekly/monthly) - Perform reconciliation of shipment and operational data across reports and systems - Collaborate with cross-functional teams (operations, customer, carriers) to ensure smooth execution - Support training sessions for customers or internal teams on systems and processes - Identify opportunities for process improvement, cost savings, and efficiency enhancements - Act as a support resource for team members and contribute to overall team performance - Ensure adherence to defined SLAs and operational metrics **Our Hyperlearning workplace is grounded upon four principles** - Flexible work arrangements, Free spirit, and emotional positivity - Agile self-determination, trust, transparency, and open collaboration - All Support needed for the realization of business goals, - Stable employment with a great atmosphere and ethical corporate culture