Sr. Consultant - Cisco VoIP

Job description

Sr. Consultant - Cisco VoIP Job Experience 5-8 Years ROLE AND RESPONSIBILITIES: - Define the long-term enterprise voice strategy and technology roadmap. - Lead large-scale migrations from on-premises to cloud collaboration. - Act as the final escalation point for complex architectural issues. - Evaluate new collaboration tools and conduct Proof of Concepts (PoCs). - Manage vendor relationships and negotiate service level agreements (SLAs). - Driving key KPI improvement month on month - Drive Knowledge Management , Process management, Client sign off - Drive Key initiatives, CSIP, Automations , Customer Value additions - Drive Ticket Reduction, Effort Reduction, - Lead Client discussion on Key initiatives driving and outcomes - Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorities - Understanding of Benchmarking , Best practices as per industry standard and peer companies which can be driven in the area assigned - Understanding and adopting AI in the area of operation and able show value addition to client. - Drive CSAT and TCSAT >4.5 /5. QUALIFICATIONS AND EDUCATION REQUIREMENTS: - Bachelors degree. - CCIE Collaboration (Cisco Certified Internetwork Expert) highly preferred. - ITIL v4 Foundation Certified - Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply. PREFERRED SKILLS: - Understanding of compliance regulations. BEHAVIORAL ATTRIBUTES: - Leadership: Inspires teams and drives technical excellence across departments. - Strategic Thinking: Aligns technical decisions with overarching business objectives. - Influence: Communicates technical visions effectively to C-level executives. Required Technical/ Functional Competencies PRIMARY SKILLS: - Advanced deployment of CUCM, CUC, and IMP. - Configuration of Cisco Expressways (CUBE, Expressway-C/E) for MRA. - Deep knowledge of SIP trunking, dial plans, and call routing. - Troubleshooting via RTMT, Wireshark, and Cisco DNA Center. - Voice gateway configuration (MGCP, H.323, SIP) on Cisco ISRs. - Architecture design of global multi-cluster Cisco UC environments. - Strategy for Cisco Webex DI (Dedicated Instance) and hybrid cloud. - Advanced security implementation (TLS, SRTP, Cisco ASA/FTD). - Capacity planning, licensing strategy, and lifecycle management. - High Availability (HA) and Disaster Recovery (DR) design. DESIRABLE SKILLS: - Cisco Unified Contact Center Enterprise (UCCE). - Knowledge of multi-vendor integration (Avaya, Zoom, Microsoft). - Financial acumen for infrastructure budgeting and ROI calculation. Required Behavioral Competencies **Accountability:** - Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership. **Agility:** - Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization. **Collaboration:** - Participates in team activities and reaches out to others in team to achieve common goals. **Customer Focus:** - Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time. **Communication:** - Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees. **Drives Results:** - Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets. Certifications Mandatory: CA, AZ104, MCSA, Business Intelligence Development Certification, Microsoft Certified Azure AI, Azure Data Azure Administrator; Desirable: OCP, CCP/Yash defined course, Administration level Certification of any Storage Tool/Backup Tool Mandatory: ITIL V4 Foundation NCA - Nutanix Certified Associate Experience LevelSenior Level Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.