Sr Developer - Salesforce Support Engineer

Job description

Country/Region: IN Requisition ID: 38508 Work Model: Position Type: Salary Range: Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI # **Title:** **Sr Developer - Salesforce Support Engineer** Description: ## **Area(s) of responsibility** Empowered By Innovation Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities. Job Title / Position: Salesforce Support Engineer Experience: 2-4 years Location: Pune (Balewadi) 5 Days work from office Immediate - 15days joiner preferred Responsibilities: - Provide end-to-end production support for Salesforce applications. - Lead incident, problem, and change management activities. - Troubleshoot complex application, integration, and data issues. - Perform root cause analysis and drive permanent fixes for recurring incidents. - Manage Salesforce security, sharing, data quality, and system performance. - Support and enhance Service Cloud processes including Case Management, Queues, Assignment Rules, and Escalations. - Coordinate with business stakeholders, development teams, and external vendors. - Participate in release planning, deployment support, and hypercare activities. - Mentor junior support engineers and establish support best practices. - Prepare support metrics, incident reports, and governance updates. Required Skills: - 4 to 5 years of Salesforce Administration and Production Support experience. - Strong expertise in Sales Cloud and Service Cloud. - Experience with Salesforce security architecture and access management. - Hands-on experience with Flow automation and troubleshooting. - Experience supporting integrations with external applications. - Knowledge of deployment processes and change management. - Strong stakeholder management and communication skills. - Experience working in SLA-driven support environments. Preferred Certifications: - Salesforce Certified Administrator - Salesforce Service Cloud Consultant (Preferred) Key Skills: Salesforce Administration, Salesforce Support, , Incident Management, Problem Management, Flow, Security Model, Reports & Dashboards, Data Management, RCA, ServiceNow, Jira, Production Support.