Sr Engineer - Global Service Operations

Job description

- We are seeking an experienced VERSA SD WAN Network Engineer with strong hands on expertise in design, implementation, and support of VERSA SD WAN solutions. - The ideal candidate should have solid routing and switching knowledge, enterprise network troubleshooting skills, and relevant industry certifications including VNX 100, CCNA, and CCNP Routing. **Key Responsibilities** - Design, deploy, configure, and support VERSA SD WAN solutions in enterprise environments Manage VERSA components including: - VERSA Director VERSA Controller VERSA Analytics VERSA FlexVNF / CPE **Perform end to end SD WAN implementation including:** - Branch turn ups Zero Touch Provisioning (ZTP) Policy creation and traffic steering - Troubleshoot complex network issues related to: - SD WAN overlays and underlays Routing (BGP, OSPF, static routing) WAN links (MPLS, Internet, LTE/5G) - Monitor network performance, availability, and security using VERSA Analytics Integrate SD WAN with security features such as: - Stateful firewall IPS/IDS VPN (IPSec / SSL) - Perform changes, upgrades, patches, and migrations with minimal downtime Work closely with service providers, ISPs, and internal stakeholders Prepare and maintain network documentation, diagrams, and SOPs Participate in L2/L3 support, incident resolution, and root cause analysis (RCA) Follow ITIL change management and operational best practices **Technical Skills & Requirements Mandatory Skills** - Hands on experience with VERSA SD WAN - minimum 4 years Strong understanding of: - Routing protocols: BGP, OSPF, Static Routing SD WAN architecture and overlays NAT, QoS, traffic shaping, and load balancing - Excellent troubleshooting and analytical skills **Certifications (Mandatory)** - VERSA Certified Professional - VNX 100 CCNA CCNP Routing (or CCNP Enterprise) **Good to Have** - Experience in multi vendor SD WAN environments Exposure to cloud connectivity (AWS / Azure / GCP) with SD WAN ITIL foundation knowledge Scripting or automation exposure (basic Python, Ansible - optional) - Soft Skills - Strong communication and documentation skills Ability to work independently and in a team Customer focused mindset Willingness to work in shifts/on call if required