Sr. Manager, Monitoring & Observability

Job description

About Us: We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.      One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here. Business Title: Sr. Manager, Monitoring & Observability   OVERVIEW Position Summary: The Sr. Manager, Monitoring & Observability will play a key role in the engineering and management of monitoring & observability capabilities across PVH IT landscape and automated remediation solutions. The Sr. Manager will work with business partners to understand requirements to provide robust solutions. This position is global in scope and requires a customer service focus. The Sr. Manager is responsible for enterprise monitoring & observability engineering capabilities which includes planning, installation, maintenance, configuration, performance tuning, recommendations, documentation, and supporting the Enterprise Monitoring & Observability software/hardware. The role will provide technical direction with the design, process improvements, planning, operation, service, maintenance, evaluation and testing in a multi-user information systems environment.     The Sr. Manager duties include: systems/utility/vulnerability monitoring & observability, software/hardware evaluation, recommends/evaluates system hardware and software service packs, release levels, configurations etc., evaluates log reports and makes/completes recommendations based on these reports, technical staff training, technical software/hardware documentation and day-to-day direction and assistance of the enterprise IT monitoring capabilities, including application, infrastructure, Layer 3 networking, virtualization, Storage, systems administration for On-Prem, Cloud and Hybrid platform support.   The duties also include leading Enterprise Monitoring & Observability standards, implementing proactive management mechanisms/systems/policy and procedures. The role would provide recommendations to executives on system evaluations/testing and report findings. This role will have experience developing and deploying modern fault/performance/capacity alarm management systems and work with event correlation platforms for large organizations.   PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:  Responsibilities: •Plan, engineer and implement robust and cost-effective IT monitoring & observability capabilities, using new technologies. In coordination with business partners, design, engineer and deliver technology solutions across all production and pre-production environments. •Identify areas where existing capabilities and processes require change and where new ones need to be developed to meet future business demands •Generate, assess and improve alerting with a focus on proactive alerting and self-healing. •Build service management & event correlation to transition from isolated alerts to predictive service impact analysis. •Partner with operations teams including strategic partners to design and implement integrations among various processes and tools, which will include detailed rules and procedures for identifying and resolving incidents related to the area of responsibility •Drive a high standard of quality and consistency across