Sr Operations Lead-Networking

Job description

Senior Operations Lead-Networking This role has been designed as Hybrid with a requirement that you will work on average 2 days per week from an HPE office. Job Family Definition: Leads the strategy, transformation, governance, and execution of Networking Services Operations across Lead-to-Cash (L2C), Quote-to-Cash (Q2C), renewals, contract lifecycle management, subscription operations, and revenue operations. Drives process standardization, digital transformation, automation, operational excellence, and scalable business solutions while leveraging analytics and governance frameworks to improve business performance, customer experience, and revenue growth. Management Level Definition: Recognized enterprise leader and subject matter expert in business operations, strategy, and transformation. Shapes organizational direction by defining operating models, governance frameworks, and transformation roadmaps that support long-term business objectives. Leads complex, global cross-functional initiatives, influences executive decision-making, and delivers innovative solutions that drive operational excellence, business growth, and organizational change. Routinely exercises independent judgment and provides thought leadership, mentorship, and strategic guidance across the organization. What You ll Do Responsibilities • Lead the end-to-end Networking Services Operations strategy across Lead-to-Cash (L2C), Quote-to-Cash (Q2C), renewals, contract lifecycle management, subscription operations, and revenue operations. • Drive the standardization, optimization, and scalability of global sales and services operations processes, systems, policies, and governance frameworks. • Define and execute the future-state operational architecture across Salesforce, CPQ, SAP S/4HANA, BRIM, subscription billing, and customer lifecycle platforms. • Act as a trusted advisor to executive leadership, providing strategic recommendations, data-driven insights, and business solutions to support organizational priorities. • Lead large-scale business transformation initiatives focused on automation, digitization, process modernization, operational excellence, and revenue growth. • Drive enterprise-wide operating model transformation, process harmonization, and organizational change management initiatives across global teams. • Partner with senior executives to shape strategic priorities, operating plans, investment decisions, and transformation roadmaps that support business growth and customer success. • Lead complex cross-functional programs and portfolios from strategy through execution, ensuring successful delivery, stakeholder alignment, risk mitigation, and value realization. • Develop executive-level presentations, board-ready communications, business cases, and strategic narratives to support leadership decision-making. • Translate complex business, operational, and financial data into actionable insights through advanced analytics, visualization, and performance reporting. • Establish governance frameworks, KPIs, dashboards, and performance management mechanisms to drive productivity, quality, profitability, and customer experience. • Facilitate executive workshops, strategic planning sessions, and cross-functional alignment forums to accelerate decision-making and execution. • Shape business strategy through the analysis of operational, financial, customer, and market intelligence to identify growth, efficiency, and transformation opportunities. • Champion innovation through emerging technologies, AI-enabled solutions, automation, and continuous improvement initiatives. • Influence and collaborate with senior stakeholders across Sales, Services, Finance, IT, Product, Customer Success, and Operations to drive strategic business outcomes. • Sponsor and oversee critical transformation programs while ensuring alignment with corporate objectives, operating priorities, and long-term growth strategies. What you need to bring: Education Experience Required • Bachelors or Masters degree in Business Management, Engineering, Finance, Operations, or a related discipline. • Typically 15+ years of progressive leadership experience in Business Operations, Strategy, Consulting, Transformation, Program Management, Revenue Operations, or related functions. • Demonstrated success leading enterprise-scale transformation initiatives with measurable business impact. • Experience partnering with executive leadership teams and presenting strategic recommendations to senior executives and business stakeholders. • Prior experience in management consulting, business transformation, strategy, PMO leadership, or enterprise program management is highly desirable. Knowledge Skills • Deep expertise in Networking Business, including renewals, subscriptions, contract lifecycle management, quoting, order management, and revenue operations. • Extensive knowledge of L2C/Q2C processes and platforms including Salesforce, CPQ, SAP S/4HANA, BRIM, and subscription billing ecosystems. • Proven leader in business transformation, operating model redesign, process integration, digital modernization, and organizational change management. • Strong understanding of networking, subscription, recurring revenue, managed services, professional services, and customer success business models. • Exceptional consulting and problem-solving skills with the ability to structure complex business challenges into actionable strategies and solutions. • Advanced analytical expertise encompassing business intelligence, data modeling, trend analysis, forecasting, capacity planning, and executive reporting. • Demonstrated ability to synthesize large and complex datasets into concise executive insights, recommendations, and business actions. • Expert in developing executive presentations, strategic communications, investment cases, and board-level storytelling. • Proven expertise in program and project management, including the leadership of gl