Sr. Product Owner (LOS)

Job description

**Responsibilities** Key Result Areas: Supporting Actions **Scope** - Complete application ownership and responsibility for change management of LOS and LMS applications used for retail lending - Maintain and publish digital application APIs / Web-services for various internal and external integrations - Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership for LOS and LMS application projects for Retail business - Work closely with business team and help define tech requirements for LOS / LMS for integrations - Drive tech development with vendor using agile principles, incorporating feedback from users, developers, business and other stakeholders - Work with partners to resolve their dev / uat queries and ensure partners go-live in a time-bound manner and have a hands-on approach for resolving issues across LMS and interfaces - Work on agile application implementation projects for retail business while meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements. - Working knowledge of LOB’s – Secured, unsecured. - Thorough understanding of various products like CFG, CMG, INFRA, Large Corporate, SCF, LCMM, corporate loans etc **Business Needs Analysis & Translation** - Recommend changes to unit / functions products, services and technology footprint to address market conditions and emerging trend - Displays a deep understanding of the industry, emerging customer / technology trends and perception of own company vis-à-vis competitors to help business determine business driven technology goals - Supervises documentation of business needs and related technology solutions to meet the technology goals **Business case development** - Leads complex business case development and reviews business cases developed by others - Can clearly articulate the proposed technology use case, related financial analysis, risks, alignment with business strategy to stakeholders - Collaborates with relevant stakeholders to identify additional technology opportunities for the organization **Technology Scan** - Applies best practices from other industries on new technology and communicates the same within team / unit /organization - Proactively seeks opportunities to identify and recommend changes to existing system applications to enable integration of emerging technologies by piloting Proof of Concepts **Customer Focus** - Ensures that business continually responds to changing the needs of customer - Reviews and revises the customer segmentation strategy periodically to proactively meet their needs - Allocates time and resources to new segments and fosters new product / service development proactively - Drives a culture of service across the organization through own words and actions - Acts as the Business partner for the customer and owns the success / failure of the customer **Teamwork & Collaboration** - Provides requisite authority, resources & support for the team to function & deliver - Breaks down barriers (structural, functional, cultural) between teams, facilitating the sharing of expertise and resources - Brings multiple stakeholders, both internal and external, to resolve issues in organization interest - Demonstrates collaboration by proactively looking for opportunities for jointly working with different Businesses of the Group - Listens actively to every peer, collaborates with them and makes them feel valued and important - Commands respect and credibility from colleagues/ peers-both internal and external - Encourages and assist others to develop people networks - Build long term relationships across a wide spectrum inside and outside the organization and leverages them, when required, to benefit the organization **Technology Digital Strategy Formulation** - Leverages understanding of business and IT goals to provide input to the IT strategy - Conducts feasibility studies to outline risks and issues associated with proposed technology solutions - Escalates risks / benefits to though leader for further consideration before going forward with strategy changes and improvements **Demand Management** - Leverages relationships with business stakeholders to promote usage of new technologies - Oversees expectations management of each unit to ensure that business needs are being met - Follows user trends and determine gaps that exist between services / application currently utilized as the needs that are presented **Strategic Vendor Selection & Management** - Participate in larger supplier / partner selection, assists in setting, selection criteria and potential suppliers’ evaluation - Establishes supplier / partner relationship governance and reviews performance against defined SLAs - Raises service improvements when needed, manages issue and resolve disputes - Develops plans for specific business initiatives with vendors / business partners - Ensures full benefits to organization and IT are realized from third party agreements - Establishes relationship parameters, cost and scope through a clear statement of work **Setting up frameworks of standard & procedures** - Understand project time frame, team, complexity, risk and resources - Sets up framework of standards and procedures - Visualizing trends during sprints - Direct team to allocate time to the tasks where their expertise makes a difference - To facilitate the team if there is any development blockages - Prioritise activities for meeting timelines **Agile Methodology adoption** - Reviews all tasks within each Agile phase to ensure overall quality and accuracy - Identifies process improvements and implements solutions in Agile methodology **Product Design and Development** - Manages multiple product portfolios - Design product testing policies and processes - Oversees Multiple product releases - Track the progress of the project and tasks related to them - Mitigate risks, in