Sr Specialist Compliance Governance & AI Revenue Assurance / Billing Controls / Audit & Risk Management / Financial Controls

Job description

**R-116669 – Sr Associate Sales Support** **Senior Associate – Compliance, Billing Governance & Revenue Assurance** **Role Overview** We are looking for a detail-oriented and analytically strong professional to support **compliance governance, billing assurance, and revenue assurance operations** across telecom products and enterprise services. This role focuses on ensuring **accurate, timely, and compliant billing** by aligning vendor/OEM contract inputs, commercial terms, product attributes, billing triggers, regulatory requirements, and internal control frameworks. The individual will leverage **workflow tools, analytics, automation-enabled controls, and system-driven insights** to proactively manage compliance risks, billing gaps, revenue leakage, audit findings, and exceptions. **Key Responsibilities** **Compliance Governance & Controls** - Support end-to-end compliance monitoring, control execution, governance reviews, and issue resolution. - Ensure adherence to internal policies, regulatory requirements, contractual obligations, and operational controls. - Drive timely closure of compliance observations, audit actions, policy exceptions, and control gaps. **Contract-to-Billing Alignment** - Review orders, contracts (vendor/OEM), commercial terms, and product attributes. - Validate billing conditions including start dates, rate plans, charge attributes, and account structures. - Ensure compliance requirements are accurately reflected in billing setup and invoicing processes. - Support alignment between contractual commitments, governance standards, and billing outcomes. **Revenue Assurance & Invoice Validation** - Execute billing quality checks and support revenue assurance controls. - Analyze billing exceptions, invoice discrepancies, under/over-billing, disputes, and compliance deviations. - Identify and mitigate revenue leakage risks, compliance gaps, and control weaknesses. - Support remediation of billing and compliance issues. **Audit Readiness & Risk Management** - Support internal and external audits through documentation, evidence collection, and control validation. - Monitor adherence to financial controls, governance requirements, and compliance standards. - Track audit findings, corrective actions, and remediation plans through closure. - Support risk assessments and continuous control improvement activities. **Analytics, Automation & Insights** - Leverage automation tools, anomaly detection, dashboards, and analytics outputs. - Improve compliance visibility, invoice accuracy, exception prioritization, and governance reporting. - Support adoption of AI-driven insights for proactive compliance monitoring and risk detection. - Strengthen compliance controls through automation and analytics. **Stakeholder & Vendor Coordination** - Collaborate with Sales Support, Billing, Finance, Product, Operations, Technology, Compliance, Audit, and vendors/OEMs. - Drive resolution of billing gaps, compliance concerns, audit findings, and assurance issues. - Ensure effective communication across upstream and downstream teams. **Governance, Compliance & Reporting** - Maintain trackers, dashboards, and documentation for leadership visibility. - Ensure adherence to process controls, audit readiness, and compliance standards. - Support reporting on compliance performance, billing accuracy, leakage risks, and exception trends. **Required Qualifications** - 8+ years of experience in telecom billing operations, compliance governance, revenue assurance, audit support, risk management, or billing controls. - Strong understanding of: - Billing lifecycle and triggers - Invoice validation and dispute management - Vendor/OEM contract inputs and commercial terms - Revenue assurance concepts and leakage prevention - Compliance controls, governance, and audit readiness - Experience with workflow tools, dashboards, and reporting platforms. - Strong analytical, problem-solving, and stakeholder management skills. **Preferred Qualifications** - Experience with AI/automation-enabled compliance controls and analytics tools. - Exposure to enterprise telecom products and services. - Familiarity with compliance, audit, governance, financial controls, and risk management frameworks. - Experience supporting global billing and compliance operations. **Key Skills** - Compliance Governance & Controls - Billing Governance & Operations - Revenue Assurance & Leakage Control - Contract-to-Billing Alignment - Invoice Validation & Exception Management - Audit Readiness & Risk Management - Analytics & Automation Tools - Compliance Monitoring & Reporting - Stakeholder & Vendor Management **Impact Measures** - Improved billing accuracy and compliance adherence. - Reduction in billing gaps, disputes, control failures, and revenue leakage risks. - Enhanced visibility through dashboards, analytics, and governance reporting. - Increased automation coverage across compliance controls and billing validation activities. - Stronger audit readiness, governance discipline, and compliance maturity. **Weekly Hours** 40 **Time Type** Regular **Location:** Gurgaon, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.