Sr Specialist Software Engineering (ServiceNow Developer)

Job description

Location: Bengaluru / Hyderabad Experience: 8 + years Employment Type: Full-Time Key Responsibilities: Advanced Incident & Problem Resolution • Handle complex incidents escalated from Tier 2 engineers and Tier 1 teams. • Perform deep technical troubleshooting involving scripts, workflows, integrations, and data issues. • Identify root causes and implement permanent fixes. • Participate in Major Incident (P1/P2) troubleshooting calls. • Lead Root Cause Analysis (RCA) activities and prepare technical RCA documentation. • Develop reusable fixes and automation to prevent recurring incidents. • Execute Platform Clone and Upgrade activities. Development & Enhancements • Design and implement medium-complexity enhancements on the ServiceNow platform. • Develop and modify: • Business Rules • Script Includes • Client Scripts • UI Policies • UI Actions • Flow Designer workflows • Service Catalog items • Develop integrations using REST/SOAP APIs. • Enhance existing modules while maintaining platform best practices. • Ensure all development aligns with coding standards and governance policies. Integration & Automation Support • Troubleshoot complex integration failures and API issues. • Configure and maintain integrations using: • REST APIs • SOAP APIs • MID Servers • Support automation initiatives across ServiceNow modules. • Optimize integration performance and reliability. Platform Optimization & Performance • Analyse performance issues related to scripts, workflows, and database operations. • Optimize scripts and workflows to improve system performance. • Review logs and identify inefficient processes. • Implement performance improvements and technical enhancements. Change & Release Support • Support release planning and deployment activities. • Review update sets and ensure proper migration across environments. • Conduct code reviews for Tier 2 developers. • Validate deployment outcomes and support post-release stabilization. Mentoring & Technical Leadership • Provide technical guidance to Tier 2 engineers and Tier 1 teams. • Review code and configuration changes. • Assist in troubleshooting complex technical problems. • Support knowledge transfer and training sessions. Documentation & Knowledge Management • Maintain technical design documentation. • Create reusable technical knowledge articles. • Document configurations, scripts, and workflows. • Maintain troubleshooting guides and known error documentation. Required Skills: Technical Skills • Strong hands-on development experience on ServiceNow platform • Deep expertise in: • JavaScript (ServiceNow scripting) • Business Rules • Script Includes • Client Scripts • UI Policies • UI Actions • Flow Designer / Workflows • Service Catalog development • Experience with integrations: • REST APIs • SOAP APIs • MID Server configuration • Experience with: • Data Imports • Transform Maps • Scheduled Jobs • Email notifications • Understanding of ServiceNow data model and architecture • Understanding of Platform Clone and Upgrades activities. Platform Expertise • Strong knowledge of ServiceNow platform architecture • Experience supporting multi-instance environments • Experience with update sets and release management • Understanding of performance tuning best practices • Familiarity with logging and debugging tools Soft Skills • Strong analytical and problem-solving skills • Ability to manage critical production incidents • Strong communication and stakeholder interaction skills • Ability to mentor junior team members • Strong documentation discipline Preferred Qualifications • ServiceNow Certified System Administrator (CSA) – Required • ServiceNow Certified Application Developer (CAD) – Preferred • ITIL Foundation Certification – Preferred • Experience in enterprise-scale production environments • Experience in one or more modules such as: • ITSM • ITOM • HRSD • CSM Weekly Hours: 40 Time Type: Regular Location: IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City, IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.