Sr Specialist Software Engineering (ServiceNow Developer)

Job description

**Location:** Bengaluru / Hyderabad **Experience:** 8 + years **Employment Type:** Full-Time **Key Responsibilities:** **Advanced Incident & Problem Resolution** - Handle complex incidents escalated from Tier 2 engineers and Tier 1 teams. - Perform deep technical troubleshooting involving scripts, workflows, integrations, and data issues. - Identify root causes and implement permanent fixes. - Participate in Major Incident (P1/P2) troubleshooting calls. - Lead Root Cause Analysis (RCA) activities and prepare technical RCA documentation. - Develop reusable fixes and automation to prevent recurring incidents. - Execute Platform Clone and Upgrade activities. **Development & Enhancements** - Design and implement medium-complexity enhancements on the ServiceNow platform. - Develop and modify: - Business Rules - Script Includes - Client Scripts - UI Policies - UI Actions - Flow Designer workflows - Service Catalog items - Develop integrations using REST/SOAP APIs. - Enhance existing modules while maintaining platform best practices. - Ensure all development aligns with coding standards and governance policies. **Integration & Automation Support** - Troubleshoot complex integration failures and API issues. - Configure and maintain integrations using: - REST APIs - SOAP APIs - MID Servers - Support automation initiatives across ServiceNow modules. - Optimize integration performance and reliability. **Platform Optimization & Performance** - Analyse performance issues related to scripts, workflows, and database operations. - Optimize scripts and workflows to improve system performance. - Review logs and identify inefficient processes. - Implement performance improvements and technical enhancements. **Change & Release Support** - Support release planning and deployment activities. - Review update sets and ensure proper migration across environments. - Conduct code reviews for Tier 2 developers. - Validate deployment outcomes and support post-release stabilization. **Mentoring & Technical Leadership** - Provide technical guidance to Tier 2 engineers and Tier 1 teams. - Review code and configuration changes. - Assist in troubleshooting complex technical problems. - Support knowledge transfer and training sessions. **Documentation & Knowledge Management** - Maintain technical design documentation. - Create reusable technical knowledge articles. - Document configurations, scripts, and workflows. - Maintain troubleshooting guides and known error documentation. **Required Skills:** **Technical Skills** - Strong hands-on development experience on ServiceNow platform - Deep expertise in: - JavaScript (ServiceNow scripting) - Business Rules - Script Includes - Client Scripts - UI Policies - UI Actions - Flow Designer / Workflows - Service Catalog development - Experience with integrations: - REST APIs - SOAP APIs - MID Server configuration - Experience with: - Data Imports - Transform Maps - Scheduled Jobs - Email notifications - Understanding of ServiceNow data model and architecture - Understanding of Platform Clone and Upgrades activities. **Platform Expertise** - Strong knowledge of ServiceNow platform architecture - Experience supporting multi-instance environments - Experience with update sets and release management - Understanding of performance tuning best practices - Familiarity with logging and debugging tools **Soft Skills** - Strong analytical and problem-solving skills - Ability to manage critical production incidents - Strong communication and stakeholder interaction skills - Ability to mentor junior team members - Strong documentation discipline **Preferred Qualifications** - ServiceNow Certified System Administrator (CSA) – Required - ServiceNow Certified Application Developer (CAD) – Preferred - ITIL Foundation Certification – Preferred - Experience in enterprise-scale production environments - Experience in one or more modules such as: - ITSM - ITOM - HRSD - CSM **Weekly Hours:** 40 **Time Type:** Regular **Location:** IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City, IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.