SRE Lead Engineer

Job description

**About Chubb** Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: http://www.chubb.com/ **About Chubb India** At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape. We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning. **Position Details:** **Job Title:** SRE Lead Engineer **Function/Department:** SRE **Location:** Hyderabad/Bangalore **Employment Type:** Full-time **Position Overview:** We are seeking a skilled Site Reliability Engineer (SRE) to join our North America team based out of engineering center in India. In this role, you will troubleshoot and enhance the reliability and performance of critical applications. You will collaborate closely with SREs, developers and business teams to ensure our systems are robust and scalable. While the focus is on technical engineering, you will also mentor junior team members and share best practices with regional teams. **Key Responsibilities:** **Hands-On Engineering & Troubleshooting** - Programming and debugging .NET/Java applications to support reliability and performance goals, showcasing strong problem-solving abilities. - Diagnose and resolve complex application issues within production environments, including root cause analysis (RCA) and performance debugging. **Monitoring, Observability & Analysis** - Maintain, aggregate and analyze logs from observability tools such as ELK Stack, Application Insights, Splunk & Kibana to monitor application health, performance bottlenecks and user experience. **Automation** - Maintain automation scripts (PowerShell, Python) to streamline monitoring and operational tasks. - Identify repetitive manual tasks and automate them to improve operational efficiency. - Advocate for and implement process improvements and tooling enhancements. **Incident Response & Reliability** - Deep understanding of SRE principles, including SLAs, SLOs, error budgets and reliability-centric system design. - Lead incident management, postmortems and implement preventative measures. **Infrastructure** - Perform IIS administration and environment setup on Windows. - Manage applications in both on-premises and cloud (Azure) environments. - Set up and maintain environments with a focus on application support while being exposed to infrastructure knowledge as needed. **Collaboration & Mentorship** - Navigate easily across Chubb’s other departments to foster collaboration and issue resolution. - Share knowledge and mentor junior SREs, promoting best practices and a culture of reliability. **Qualifications:** - 8-15 years of hands-on SRE or application support engineering experience, with strong production support exposure. - Proficiency in PowerShell scripting, Python programming and .NET/Java development/debugging with a focus on automation, tooling and system integration. - Strong reasoning, analytical thinking and troubleshooting skills for applications, including RCA & memory debugging. - Experience with observability and monitoring tools (e.g., ELK Stack, Application Insights, Splunk, Kibana, AppDynamics, DynaTrace). - Basic/intermediate knowledge of databases such as MS SQL Server. - Strong communication skills and ability to work under pressure. **Nice to Have:** - Experience with AI technologies (e.g. Claude) and their application in enhancing system reliability and performance. - Experience with infrastructure SRE roles. - Background in regulated or high-compliance industries. - Familiarity with chaos engineering, performance optimization or fault injection. - Familiarity with Azure cloud infrastructure and services (e.g. PaaS and identity management such as Active Directory, Azure AD). **Soft Skills:** - Proactive, detail-oriented, and able to handle production-critical issues. - Collaborative mindset and willingness to mentor others. **What Success Looks Like** - Rapid, effective resolution of incidents and performance issues. - High uptime and reliability for all critical applications. - Continuous improvement in automation and operational efficiency. - A culture of reliability and technical excellence within the team **Why Join Us?** - Be at the forefront of digital transformation in the insurance industry. - Lead impactful initiatives that simplify claims processing and enhance customer satisfaction. - Work alongside experienced professionals in a collaborative, innovation-driven environment. **Why Chubb?** Join Chubb to be part of a leading global insurance company! Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results. - **Industry leader:** Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence - **A Great Place to work:** Chubb India has been recognized as a Great Place to Work® for the years 2023-2024, 2024-2025 and 2025