Staff Engineer, ServiceNow (CMDB & ATF)

Job description

Company Description We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in Job Description REQUIREMENTS: • Experience - 5+ years • Strong hands-on experience with ServiceNow platform testing and quality assurance processes • Hands-on experience with ServiceNow ATF (Automated Test Framework) is mandatory • Strong knowledge of CMDB concepts, data governance, and data hygiene best practices • Experience in designing, developing, and maintaining automated test scripts using ATF • Good understanding of ServiceNow platform fundamentals and core functionalities • Experience with Asset Management processes and ServiceNow Asset Management modules • Knowledge of Compliance, Auditing, Access Management, and Security Controls within ServiceNow • Hands-on experience testing integrations with third-party applications using REST APIs, SOAP services, or Integration Hub • Experience supporting ServiceNow upgrades, clone activities, and post-upgrade validation testing • Strong understanding of functional, regression, integration, and end-to-end testing methodologies • Ability to independently drive QE initiatives and establish testing best practices • Strong analytical, troubleshooting, and defect management skills • Excellent communication and stakeholder management skills • CSA certification or relevant ServiceNow certifications will be an added advantage RESPONSIBILITIES: • Design, develop, execute, and maintain automated test cases using ServiceNow ATF • Validate ServiceNow platform functionality across releases, enhancements, and configurations • Perform functional, regression, integration, and end-to-end testing activities • Ensure CMDB data quality and support data hygiene initiatives across the platform • Validate Asset Management, Compliance, Auditing, and Security Control processes • Perform testing and validation of integrations with third-party systems and applications • Support ServiceNow upgrade and clone activities, including impact assessment and testing • Identify, document, track, and manage defects through resolution • Develop and maintain test plans, test cases, test scripts, and testing documentation • Collaborate with developers, administrators, business analysts, and stakeholders to ensure quality deliverables • Provide testing sign-off and quality assurance recommendations for production deployments • Analyze test results and provide actionable insights to improve platform quality and stability • Drive continuous improvement initiatives for ServiceNow QE processes and test automation • Ensure adherence to organizational quality standards, governance, and best practices Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field