Staff Professional Service Consultant - Customer Success Engineer

Job description

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary We are seeking a highly skilled, customer-centric Senior Customer Success Engineer (CSE) specializing in enterprise Next-Generation Firewall (NGFW) environments. In this role, you will act as the principal technical advisor and hands-on deployment specialist ensuring our enterprise customers maximize the value, adoption, and security posture of their entire NGFW infrastructure.  You will bridge the gap between strategic business objectives and deep technical execution across multiple architectural environments—including the Internet Edge, Data Center, and Branch/Campus networks. The ideal candidate possesses deep network infrastructure skills, expertise in cloud/data security add-ons, and the ability to guide customers through platform migrations and advanced threat vectors. Key Responsibilities  1. Strategic Advisory & Technical Alignment  ● Periodic Service Reviews: Conduct comprehensive assessments of customer environments (deployed models, OS versions, licensing, and HA states), map out organizational use cases, and define clear enablement, migration, and optimization phases.  ● Maturity & Health Assessments: Evaluate security postures against least-privilege principles, review deployment architectures for scalability, and utilize Strata Incident Framework to proactively mitigate operational risks.  ● Product Enablement: Execute customized enablement plans and targeted technical workshops to accelerate feature adoption across customer network, security, and operations teams.  2. Core Architecture, Centralized Management, & Automation  ● Centralized Management & Operations: Assist customers in navigating centralized management platforms (Panorama and Strata Cloud Manager (SCM)), and advise on high availability (HA) design, logging architecture, and PAN-OS upgrade planning.  ● Support & Automation Integration: Train customers on technical engagement best practices, diagnostic collection, and leveraging the CLI and APIs for operational efficiency.  3. Security Feature Deployment  ● Policy Optimization: Assist customers in transitioning from legacy port/protocol rules to granular, application-aware (App-ID, User-ID, Content-ID) zone-based security policies. ● Advanced Threat Protection: Implement and fine-tune inline deep learning capabilities  including Advanced Threat Prevention (ATP), Anti-Spyware profiles (with DNS sinkholing), Advanced WildFire, Advanced URL Filtering, and Advanced DNS Security. ● Data Center & Branch Architectures: Guide customers on implementing Zero Trust Microsegmentation for East-West traffic, Virtual Systems (VSYS) multi-tenant scoping, and Zero Touch Provisioning (ZTP) workflow optimization for scaling out branch environments with local DHCP/DNS proxy setups.  ● Decryption Deployment: Act as a subject matter expert on high-complexity SSL/TLS Decryption deployment (SSL Forward Proxy, SSL Inbound Inspection, SSH Proxy), evaluate readiness for Post-Quantum Cryptography (PQC), advising on certificate distribution strategies within existing PKI architectures.  4. Cloud, Data, & Emerging Security  ● Data & Cloud Protection: Deploy, configure, and tune Enterprise Data Loss Prevention (DLP) profiles for sensitive data in transit (PII, PCI) across different environments. ● SaaS & IoT Security: Manage Shadow IT and secure cloud applications via SaaS Security Inline, SaaS Security API, and SaaS Security Posture Management (SSPM) using the App-ID Cloud Engine (ACE). Deploy ML-based device discovery and microsegmentation for unmanaged IoT/OT devices.  ● AI Access Security: Establish visibility, risk scoring, and security policy tuning specifically for corporate generative AI applications.  ● Migrations & Lifecycle Management: Provide guidance on hardware refreshes, legacy port-to-App-ID policy transitions, and Panorama-to-SCM platform migrations. 5. Network & VPN Operations:  ● Deploy, optimize and maintain secure con