State Head-Suvidha

Job description

**Job Requirements** **Job Requirements** **Role/Job Title:** State Head-Suvidha **Function department:** Suvidha **Job Purpose** State Head – Suvidha LAP, direct plays a pivotal role in driving the acquisition and growth of the Home Loan/Suvidha portfolio by leveraging the bank’s existing customer base. This role is responsible for sourcing business through internal channels, managing a high-performing sales team, and ensuring superior customer experience. The position demands strong leadership, cross-functional collaboration, and adherence to compliance standards to meet business targets across assigned geographies. **Key Responsibilities** **Primary Responsibilities** - Business Acquisition - Generate Home Loan leads and drive disbursements through the bank’s customer base across branches. - Collaborate with branch banking, relationship managers, and internal teams to identify and convert potential customers. - Ensure productivity norms are met for lead conversion and disbursal. - Team Management & Training - Lead and manage a team of Sales Managers and Territory Managers. - Train and motivate team members and branch staff on product features, sales processes, and customer handling. - Relationship Management - Build strong relationships with branch heads and cross-functional teams to facilitate smooth lead generation and closures. - Act as the single point of contact for Home Loan requirements of existing customers in the area. - Process & Compliance - Ensure adherence to bank policies, processes, and regulatory guidelines. - Coordinate with credit, operations, and legal teams to expedite approvals and documentation. - Reporting & MIS - Track and report daily, weekly, and monthly business performance. - Share market feedback and insights with senior management for strategic refinement. **Secondary Responsibilities** - Maintain strong knowledge of Home Loan/Suvidha products, lending norms, and documentation. - Identify and convert sales opportunities from existing customer relationships. - Promote digital enablement to fulfill customer needs holistically. - Ensure high-quality customer service and cross-functional coordination. - Support branches and teams in using banking systems and customer management platforms. **Education** - Graduate Degree: Any stream - Postgraduate Degree: Any stream (preferred) - Professional Certifications: Preferred but not mandatory **Experience** - 4–9 years of relevant experience in BFSI sector - Prior experience in secured/unsecured lending, team management, and internal channel sourcing - Role Level: Chief Manager / AVP