Storage & Data Protection Support Engineer

Job description

**Req ID:** 376670 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Storage Data Protection Support Engineer to join our team in Hyderabad, Telangana (IN-TG), India (IN). Job Description – Storage Data Protection Support Engineer (L1/L2) **Experience:** 5–8 Years **Location:** India / Global Delivery Centers **Shift:** 24x7 Rotational Support \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ Role Overview We are looking for a Storage Data Protection Support Engineer to provide first-level (L1/L2) operational support across enterprise storage, SAN, backup, NAS, and virtualization environments. The role involves handling incidents, performing restore operations, monitoring system health, and ensuring seamless day-to-day operations. \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ Key Responsibilities Backup Data Protection - Perform recovery operations including: o File-Level Restore (FLR), VM Restore, Bare Metal Recovery (BMR) o NetBackup Bare Metal Restore (NBMR) configuration and restore - Troubleshoot and resolve backup failures and incidents - Configure and support: o NetBackup (FL/NBMR) o Acronis backup solutions \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ Data Domain Monitoring - Monitor and respond to Data Domain alerts: o Connectivity loss o Temperature alerts o Hardware failures - Perform initial diagnostics and escalation \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ Storage SAN Support - Configure and support storage arrays: o Dell EMC XtremIO (XIO), PowerMax, PowerStore, Unity o VPLEX (Local Metro) o Pure Storage, IBM storage - Perform SAN zoning using: o Brocade switches (SANnav) - Assist with storage provisioning and LUN management \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ NAS Replication - Configure and manage NAS storage: o Unity, Isilon (SMB/NFS protocols) - Support: o Replication setup and failover operations \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ OS VMware Support - Configure storage on: o Windows, Linux, ESXi - Provide VMware support: o Datastore provisioning, expansion o Storage vMotion o VM storage troubleshooting \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ Monitoring Performance - Monitor systems using tools like Grafana - Track performance across: o Storage arrays (XIO, PowerMax, PowerStore, Unity, VPLEX) o SAN ports (Brocade) o NAS (Isilon) o OS (Linux/Windows) - Perform array and SAN log collection \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ Incident Vendor Management - Handle L1/L2 incidents and service requests - Create and track support tickets with: o Dell EMC, Pure Storage, IBM - Coordinate: o Hardware replacements o Vendor escalations \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ Required Skills Mandatory Skills - 5–8 years of experience in Storage, Backup, and SAN Support - Strong working knowledge of: o NetBackup / Acronis (backup and restore) o Brocade SAN zoning (SANnav) o Dell EMC storage (XIO, PowerMax, Unity) - Good understanding of: o Linux Windows environments o VMware storage operations \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ Preferred Skills - Exposure to: o Data Domain, VPLEX, Pure Storage, IBM storage o NAS technologies (Unity, Isilon) - Familiarity with monitoring tools (Grafana) - Basic scripting knowledge (Shell/Python) is a plus \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ Certifications (Good to Have) - Dell EMC Storage Certifications - Veritas NetBackup - VMware Certified Professional (VCP) - ITIL Foundation About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible