Store Manager - Tanishq

Job description

**Role Overview:** The Store Manager (Jewellery) is responsible for overseeing all store operations, ensuring excellent customer experience, driving sales, maintaining inventory accuracy, and managing a high-value product environment with strong focus on security and compliance. **Key Responsibilities:** - Manage end-to-end daily operations of the jewellery showroom - Achieve monthly and annual sales targets and improve store profitability - Deliver premium customer service and ensure a luxury shopping experience - Handle high-value customer interactions, billing, and closing sales - Supervise gold, diamond, and precious stone inventory with strict accuracy - Ensure proper stock display, visual merchandising, and showroom presentation - Lead, train, and motivate sales executives and support staff - Monitor cash handling, billing accuracy, and transaction security - Maintain showroom security procedures and compliance standards - Coordinate with head office for stock, marketing, and reporting - Handle customer complaints, repairs, exchanges, and after-sales service - Ensure adherence to audit processes and company policies **Requirements:** - Bachelors degree (preferred) - 6 to 15 years of experience in retail, preferably jewellery or luxury retail - Strong sales and customer handling experience in high-value products - Good knowledge of gold, diamond, and jewellery product categories - Excellent leadership and team management skills - Strong communication and negotiation skills - High integrity and attention to detail (critical for jewellery retail) - Ability to work in a target-driven and premium retail environment **Preferred Skills:** - Experience with jewellery billing/POS systems - Knowledge of hallmarking and basic gold/diamond grading - Strong customer relationship management - Problem-solving and conflict resolution skills - Team Handling