Store Manager

Job description

**Job Title:** Store Manager **Location:** DB City Mall, Bhopal, Madhya Pradesh **Department:** Retail / EBO **Industry:** Consumer Durables / Small Domestic Appliances **Experience:** 48 Years **Employment Type:** Full-Time **Reporting To:** Area / Regional Sales Manager **About the Role:** We are looking for an experienced and result-oriented **Store Manager** to manage our retail store at **DB Mall, Bhopal**. The ideal candidate should have strong experience in the **Consumer Durables / Consumer Electronics / Home Appliances / Retail industry** and must have worked **specifically as a Store Manager**, handling the complete day-to-day operations, sales, team management, inventory and customer experience of a retail store. The Store Manager will be responsible for driving store sales, achieving revenue targets, managing the store team, maintaining inventory accuracy and ensuring an excellent customer experience. **Key Responsibilities:** 1. Sales & Business Performance - Own and drive the overall sales performance of the store. - Achieve monthly and annual sales targets as assigned. - Drive conversions, average transaction value and product mix. - Monitor daily sales performance and identify opportunities to improve business. - Implement effective sales strategies to maximise store revenue. - Drive upselling and cross-selling of products. 2. Store Operations - Manage the complete day-to-day operations of the store. - Ensure the store is opened and closed as per defined processes. - Maintain high standards of store hygiene, presentation and discipline. - Ensure adherence to company SOPs, policies and retail processes. - Coordinate with HO / Area Sales Team for operational requirements. 3. Team Management - Lead, manage and motivate the store sales team. - Allocate daily responsibilities and monitor individual performance. - Conduct regular performance reviews and provide coaching to team members. - Ensure the team has adequate product knowledge and selling skills. - Manage attendance, discipline and grooming standards of the store team. 4. Inventory Management - Ensure accurate stock management and inventory control. - Monitor stock availability, inward and outward movement and stock ageing. - Conduct regular physical stock checks and ensure minimum stock discrepancies. - Coordinate with the concerned teams for replenishment and stock requirements. - Ensure proper handling and storage of products. 5. Customer Experience - Ensure a premium and consistent customer experience at the store. - Handle customer queries, complaints and escalations effectively. - Ensure customers receive accurate product information and suitable recommendations. - Build strong customer relationships and encourage repeat purchases. 6. Visual Merchandising & Store Presentation - Ensure products are displayed as per company guidelines. - Maintain attractive product displays and proper product visibility. - Ensure pricing, promotional communication and POS materials are correctly displayed. - Coordinate with the VM / Marketing team for campaigns and store activations. 7. MIS & Reporting - Maintain and share daily/weekly/monthly sales reports. - Track store KPIs and provide insights on business performance. - Monitor sales, inventory, conversion and other relevant retail metrics. - Ensure timely submission of all store-related reports and documentation. **Key Performance Indicators (KPIs)** - Achievement of monthly/annual store sales targets - Store revenue growth - Conversion rate - Average Transaction Value (ATV) - Product mix and upselling/cross-selling - Inventory accuracy and stock availability - Customer satisfaction - Team productivity and performance - Store compliance and operational excellence **Candidate Profile:** **Mandatory Requirements:** - 3 to 8 years of overall experience in **Consumer Durables / Consumer Electronics / Home Appliances / Retail**. - **Must have worked specifically as a Store Manager / Store-in-Charge** for a retail outlet. - Strong experience in independently managing store sales and operations. - Experience in managing a team of retail sales staff. - Strong understanding of retail sales, inventory and store operations. - Proven track record of achieving store-level sales targets. - Excellent customer handling and communication skills. - Strong leadership, ownership and problem-solving abilities. **Preferred Industry Background:** - Consumer Durables - Home Appliances - Consumer Electronics - Small Domestic Appliances - Mobile / IT Retail - Premium Retail **Important:** Candidates whose experience is primarily **Field Sales / Territory Sales / Area Sales / ASM / Sales Executive** and who have not independently managed a retail store will not be considered. **Education:** Graduate in any discipline preferred. Key Competencies - Store & Retail Operations - Sales & Target Achievement - Team Management - Customer Relationship Management - Inventory Management - Product Knowledge - Visual Merchandising - MIS & Reporting - Leadership & Ownership - Communication & Negotiation Skills