Strategic Services Executive

Job description

🚀 **We're Hiring | Strategic Services Executive** Do you enjoy solving customer problems, managing critical issues, and working with cross-functional teams to deliver an exceptional service experience? We're looking for a **Strategic Services Executive** to support key merchant accounts and drive service excellence. 📍 Location: Hyderabad 💼 Experience: 1–2 Years What You'll Do ✔ Own service tickets from creation to closure ✔ Serve as the service SPOC for assigned merchants ✔ Ensure SLA adherence and timely issue resolution ✔ Manage escalations and critical service incidents ✔ Coordinate with Product, Tech, SCM, Business, and Field Service teams ✔ Identify recurring issues and drive long-term improvements You're a Great Fit If You Have ✅ Strong communication and stakeholder management skills ✅ A customer-first mindset ✅ Ability to multitask and drive issues to closure ✅ Experience in Customer Success, Service Operations, Merchant Support, Technical Support, or Account Support Interested? Please share your resume with me via DM . #Hiring #PineLabs #CustomerSuccess #ServiceOperations #MerchantSupport #FintechJobs #Payments #Careers #BangaloreJobs #HyderabadJobs