Subject Matter Expert - Digital Banking

Job description

811-CEC-Subject Matter Expert-Digital Banking Kotak 811-Contact Centre Inbound - The role is for a Subject Matter Expert specializing in Digital Banking, focusing on Kotak 811 Contact Centre inbound operations. - The candidate will be expected to have deep knowledge of digital banking products and services to support customer queries effectively. - The position is based in Noida and involves working closely with the contact center team to ensure high-quality service delivery. - No explicit skills, languages, or experience requirements are mentioned, but expertise in digital banking and customer service is implied. - The role demands strong communication and problem-solving abilities to handle inbound customer interactions efficiently. - The job is suited for candidates with prior experience in banking or financial services, particularly in digital channels. - No specific educational qualifications or perks are detailed in the description. - The job does not explicitly mention shift timings or work mode but is likely office-based given the location details.