Subject Matter Expert - Trainer

Job description

ROLE - Subject Matter Expert (Calling Team) Department: NBH Execution Permission Calling Reports to: GM Permission Calling, NBH Execution Location: Bangalore About NoBroker Technologies Private Limited NoBrokerHood, a part of NoBroker Technologies Pvt.Ltd. Our founders understood the need to have a tech-enabled visitor and community management system, that aims to make life convenient, hassle-free, and secure for the residents of a gated community. Thus, NoBrokerHood was launched. NoBrokerHood is a smart visitor, society and accounting management system. From our start in late 2018, NoBrokerHood is currently securing 20,000+ societies under its hood. From catering to all the society needs like complaint management, gate entry, maintenance bill payments, digital notice board, it also has features like Marketplace, home services and more. NoBrokerHood goes beyond visitor and gate management delivering an end-to-end community experience that empowers residents and management committees with digital convenience, revenue growth, and future-ready innovation. To know more about NoBrokerHood, visit our website - https://www.nobrokerhood.com/ About the role: Owns training for the NBH Permission Calling team the team driving society permissions and rate card conversations against brand campaigns. Responsible for ensuring pitch quality is consistently at the expected standard, all SOPs/guidelines are followed, and the team's performance and overall productivity keep improving. Key Responsibilities Design and deliver training for the calling team on pitch quality, rate card conversations, and permission conversion ensuring every caller performs at the expected standard Monitor calls/pitches against SOPs and guidelines; identify gaps and coach callers to close them Run structured onboarding for new callers and refresher training for the existing team Track individual and team performance and productivity, and design targeted coaching plans to drive improvement Partner with the GM Permission Calling to translate KPI gaps (conversion, productivity, SOP adherence) into specific training interventions Maintain and continuously update training content (scripts, objection-handling playbooks, SOP guides) as campaigns and rate cards evolve Requirements Prior experience in a calling/tele-sales background, combined with prior experience in a training role ideally has both pitched/sold over calls and trained/coached a calling team before Track record of driving team performance/productivity numbers, not just delivering training content Strong coaching and communication skills; ability to give direct, actionable feedback Data-oriented comfortable tracking training impact against hard KPIs (conversion %, productivity, SOP compliance) What we offer! Opportunity to work with a fast-growing, tech-enabled property management platform. A dynamic, collaborative, and execution-driven culture. Competitive compensation with performance-linked incentives. Strong growth and career advancement opportunities. Benefits Performance Bonus Corporate Health Insurance Monthly R&R awards Early promotions for the outstanding performers