Supervisor, Quality Assurance

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Job Track Description:** - Requires broad technical expertise and industry knowledge. - Accountable for functional, operational, and/or program management. - Assists others in achieving goals. - Manages performance appraisals and pay reviews. - Manages training for 3 or more employees. - Manages hiring and termination actions. **General Profile** - Supervises daily tasks of complex business, technical support, or production teams. - Responsible for the success of the team. - Works within established precedents and practices. - Examines information to solve ongoing problems. - Ability to perform work unsupervised. **Functional Knowledge** - Has a comprehensive understanding of a range of processes, procedures, systems and concepts in own field. **Business Expertise** - Understands how to coordinate efforts across teams to achieve goals. **Impact** - Impacts the quality of the tasks performed or services provided by the team. **Leadership** - Provides daily team supervision. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress) **Problem Solving** - Solves problems and evaluates possible solutions using technical experience and precedents. **Interpersonal Skills** - Uses tact to exchange ideas and information concisely and rationally. **Responsibility Statements** - Evaluates team performance. - Educates the team to improve soft skills, technical skills, and business Domain Knowledge. - Identifies future learning education opportunities. - Assists in transitions. - Prepares baseline performance parameters at onshore locations. - Creates a road map for quality improvement. - Supports hiring needs. - Manages the operation of the total quality management (TQM) program. - Supports the development of systematic approaches for assuring high-quality services that meet customer needs. - Develops program communications to employees. - Develops training and related reward systems. - Develops and implements key process improvement efforts and influences cross-functional efforts. - Develops systematic approaches for assuring high-quality services. - Influences the interface of key activities within the functions of the organization. - Supports the hiring of team members and performs performance reviews. - Performs other duties as assigned. - Complies with all policies and standards.