Supervisor, Transaction Processing

Job description

**Job Track Description:** - Requires broad technical expertise and industry knowledge. - Accountable for functional, operational, and/or program management. - Assists others in achieving goals. - Manages performance appraisals and pay reviews. - Manages training for 3 or more employees. - Manages hiring and termination actions. **General Profile** - Supervises daily tasks of complex business, technical support, or production teams. - Responsible for team success. - Works within established precedents and practices. - Examines information to solve ongoing problems. - Ability to perform work unsupervised. **Functional Knowledge** - Comprehensive understanding of a range of processes, procedures, systems and concepts in own field. **Business Expertise** - Understanding of how best teams integrate and work together to achieve company goals. **Impact** - Impacts a team, by example, through the quality service and information provided. **Leadership** Provides daily team supervision (e.g., coaching on performance, coordinating activities, checking on quality, and work progress). **Problem Solving** - Solves problems and evaluates possible solutions using technical experience and precedents. **Interpersonal Skills** - Uses tact to exchange ideas and information concisely and rationally. **Responsibility Statements** - Supports financial management. - Supervises resources. - Contributes to business growth and efficiencies. - Responsible for performance management and conducting performance reviews. - Manages escalated issues and complex tasks. - Acts as Subject Matter Expert (SME). - Ensures TAT is met for all volumes assigned to respective shifts through proper planning. - Ensures Quality is met for all volumes processed during shifts. - Ensures appropriate staffing; interviews candidates. - Collaborates with Managers on key performance measures identified by the client. - Facilitates work allocation. - Tracks and monitors daily and monthly reporting. - Participates in progress improvement without impact to quality of work. - Communicates with teams and Managers to provide work status. - Participates in meetings with internal teams and external clients. - Performs other duties as assigned. - Complies with all policies and standards.