Supplier Quality Engineer

Job description

**Role & responsibilities** 1. Serve as the main point of contact for all customer quality issues, complaints, and escalations. 2. Manage customer communication for problem-solving, audits, and quality approvals and ensure timely closure of non-conformities. 3. Ensure timely submission of customer-required quality documents (8D, FMEA, Control Plans, etc.). 4. Investigate customer complaints and product non-conformances and Lead root cause analysis and implement corrective & preventive actions (RCA, 8D, 5-Why, Fishbone). 5. Support in preparation and review of control plans, inspection standards, and test procedures. 6. Ensure products meet customer specifications and regulatory requirements,also ensure continuous improvement in customer quality metrics . 7. Monitor and report Customer PPM, Rejection Trends, Delivery Quality, and Customer Satisfaction Index and present to management on customer quality performance. 8. Collaborate with suppliers to ensure incoming material meets customer quality standards. 9. Work closely with production, process, and supplier quality teams to resolve issues, Support NPI (New Product Introduction) and change management processes to meet customer expectations. 10. Identify recurring issues and initiate projects to reduce defects and improve customer satisfaction and Promote a customer-centric quality culture within the organization