Support Analyst - SRE

Job description

**About BNP Paribas India Solutions** Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. **About BNP Paribas Group** BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. **About Business Line/Function** Job Title: Support Analyst **Date** 22-Dec - 2025 **Department** CIB PRODUCTION Location: Bangalore **Business Line / Function** CIB IT Production – APS CEFS **Reports To** (Direct) **Grade** (if applicable) (Functional) **Number Of Direct Reports** Directorship / Registration: NA Position Purpose This role is designed to support the Bengaluru relocation strategy. CC – **MI1986** **Responsibilities** Direct Responsibilities This position is for Application production support role for CEFS domain Candidate need to provide SRE/Application production support of JAVA based application with below technology. - Unix/Linux Shell Script/Python Oracle/PL SQL Kubernetes Autosys Cloud Dynatrace/other monitoring Basic Devops & GIT Overview Servicenow Candidate should be ready to work in shifts and over weekends for major maintenance activities - Production Support for CEFS applications - Investigate & resolve problems related to problems in existing systems in order to ensure smooth functioning of IT systems - Liaise with ITIP/Infrastructure teams to ensure proper system configurations and hardware performance efficiencies - Provide support in shifts(24x7), on call support for weekday/weekend support & special support for ISPL holidays (on need basis) - Implement & follow APS processes for Production Incidents, Service Requests, Problem Management, and Change Requests. - Contribute towards ensuring DR readiness of all production applications - Contribute towards resolving Hardware, Software & Application related security vulnerabilities - Manage housekeeping, upgrades, installation, backup/restore & adherence to DR plans so as to ensure smooth functioning of existing systems Contributing Responsibilities **Technical & Behavioral Competencies** Support of Java,, Kubernetes.Net. Oracle/PL SQL, Unix,windows based application, Production tools like Geneos, Dynatrace, Univiewer/ Dollar U, Autosys etc, Service Now, Scripting Knowledge Basic Devops & GIT Overview Ability to share / pass on knowledge, Proactivity, Attention to detail / rigor, Ability to collaborate / Teamwork, Critical thinking, Communication skills - oral & written, Client focused, Creativity & Innovation / Problem solving **Skills Referential** **Specific Qualifications** (if required) Behavioural Skills: (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Decision Making Adaptability Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to understand, explain and support change Ability to manage / facilitate a meeting, seminar, committee, training… **Education Level** Ability to develop others & improve their skills Bachelor Degree or equivalent Exp