Support Engineer

Job description

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth. If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi! - Role: Software Support Engineer - Experience Level: 1- 4 Years - Work location: Trivandrum - Key Responsibilities: - Provide expert technical support for cloud infrastructure (VMs, storage, networking, GKE) and applications, troubleshooting and resolving complex issues. - Analyze logs and metrics to diagnose performance bottlenecks, security vulnerabilities, and application failures. - Design, develop, and implement automation scripts and internal tools (Python/Go) to streamline operations, incident response, and infrastructure management. - Contribute directly to application codebase improvements (e.g., FastAPI, observability, reliability, performance). - Enhance monitoring, alerting, and self-healing capabilities for cloud infrastructure and applications. - Participate in on-call rotations, performing root cause analysis and implementing code-based preventative measures. - Collaborate with development teams to ensure operational excellence, scalability, and reliability in new features. - Drive continuous improvement through proactive monitoring, performance optimization, cost management, and Infrastructure as Code (Terraform). - Document technical tasks, procedures, and developed solutions for knowledge transfer and consistent operation. - Must Have skills: - Cloud & Infrastructure: - Strong experience deploying, maintaining, and troubleshooting GCP services (Compute Engine, GKE, Cloud SQL, Cloud Monitoring, etc.). - Proficiency in Linux administration and scripting (Bash, Python) for automation and system management. - Understanding of service-oriented architecture and cloud design patterns. - Backend Development & Reliability: - Hands-on experience with Python (FastAPI) for API development, debugging, and performance optimization. - Familiarity with SQL/NoSQL databases and message queues (Pub/Sub, Kafka) for data investigation and building resilient systems. - Expertise in analyzing logs and metrics (Cloud Logging, Cloud Monitoring) to diagnose issues and implementing observability features within application code. - Frontend Development & Support: - Experience with TypeScript/Angular (and/or Flutter) for frontend development, debugging, and troubleshooting UI/API integration issues. - Ability to diagnose and propose code-based solutions for common frontend problems. - DevOps & Automation: - Proficiency in designing, implementing, and troubleshooting CI/CD pipelines (ADO CI/CD, Cloud Build). - Strong experience with Infrastructure as Code (Terraform) for managing cloud resources. - Proven ability to develop automation scripts and tools to improve operational efficiency and reliability. - General Engineering & Support: - Excellent problem-solving and communication skills, able to articulate complex technical issues and solutions. - Ability to work under pressure, resolve critical incidents, and drive long-term improvements through code. - Strong documentation skills (runbooks, incident reports, technical designs). - Proactive approach to identifying issues and implementing preventative measures via code/automation. *If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us* *!*