Support Specialist

Job description

**Role- L2 Application Support Engineer** **Location - Bengaluru (Hybrid)** **Job Summary:** We are seeking an experienced **L2 Application Support Engineer** with a strong background in **.NET-based applications** , **Azure Cloud** , and **Production Support** . The ideal candidate will be responsible for supporting critical business applications, incident management, troubleshooting production issues, monitoring application health, and participating in 24x7 on-call support. Key Responsibilities - Provide L2 production support for .NET applications hosted on Azure. - Monitor application performance and availability using tools such as Splunk, Grafana, Azure Application Insights, and Azure Monitor. - Analyze, troubleshoot, and resolve production incidents within SLA timelines. - Participate in 24x7 on-call support and major incident management activities. - Perform root cause analysis (RCA) and implement preventive actions. - Work closely with development, infrastructure, and business teams to resolve application issues. - Support deployments, releases, maintenance activities, and performance testing exercises. - Create and maintain dashboards, alerts, operational reports, and monitoring solutions. - Manage incidents, service requests, and problem tickets through ServiceNow. - Review application logs, database queries, and Azure services to identify issues proactively. - Participate in Agile ceremonies, sprint planning, and operational reviews. - Ensure system stability, reliability, and continuous service improvement.