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Job description

**Job Requirements** Around 3 years of experience § Diploma or Degree with good communication skills § Good understanding of work/support environment § Good experience in installation and troubleshooting of desktops/laptops, printers § Good experience on installation of Windows XP and MS-Office § Knowledge of Windows Domain, Servers, DHCP and DNS § Installation and troubleshooting of Antivirus software § Good knowledge on outlook client § Good experience on installation of desktops/laptops, printers § Asset / Inventory management Deliverables § All Desktop Problems ( Hardware and Software) § Monitoring Antivirus and Systems Performance § Troubleshooting, Diagnosing malfunctions in the operation of hardware and software. § Maintain all the assets and update the asset database at regular intervals. § Provide regular technical support for desktops, laptops, printers, and peripherals, § Provide regular technical support for Operating systems, mail support and basic network support/troubleshooting § Performs miscellaneous job-related duties as assigned by Manager § Troubleshooting AN / VPN issues for clients § Close all assigned tickets in the ticketing system within SLA § Follow IT policies and procedures to execute daily work § Provide Executive support to Management on a need basis **Work Experience** All Desktop Problems ( Hardware and Software) § Monitoring Antivirus and Systems Performance § Troubleshooting, Diagnosing malfunctions in the operation of hardware and software. § Maintain all the assets and update the asset database at regular intervals. § Provide regular technical support for desktops, laptops, printers, and peripherals, § Provide regular technical support for Operating systems, mail support and basic network support/troubleshooting § Performs miscellaneous job-related duties as assigned by Manager § Troubleshooting AN / VPN issues for clients § Close all assigned tickets in the ticketing system within SLA § Follow IT policies and procedures to execute daily work § Provide Executive support to Management on a need basis