System engineer

Job description

**Job Requirements** Around 3 years of experience - Diploma or Degree with good communication skills - Good understanding of work/support environment - Good experience in installation and troubleshooting of desktops/laptops, printers - Good experience on installation of Windows XP and MS-Office - Knowledge of Windows Domain, Servers, DHCP and DNS - Installation and troubleshooting of Antivirus software - Good knowledge on outlook client - Good experience on installation of desktops/laptops, printers - Asset / Inventory management Deliverables - All Desktop Problems ( Hardware and Software) - Monitoring Antivirus and Systems Performance - Troubleshooting, Diagnosing malfunctions in the operation of hardware and software. - Maintain all the assets and update the asset database at regular intervals. - Provide regular technical support for desktops, laptops, printers, and peripherals, - Provide regular technical support for Operating systems, mail support and basic network support/troubleshooting - Performs miscellaneous job-related duties as assigned by Manager - Troubleshooting AN / VPN issues for clients - Close all assigned tickets in the ticketing system within SLA - Follow IT policies and procedures to execute daily work - Provide Executive support to Management on a need basis **Work Experience** All Desktop Problems ( Hardware and Software) - Monitoring Antivirus and Systems Performance - Troubleshooting, Diagnosing malfunctions in the operation of hardware and software. - Maintain all the assets and update the asset database at regular intervals. - Provide regular technical support for desktops, laptops, printers, and peripherals, - Provide regular technical support for Operating systems, mail support and basic network support/troubleshooting - Performs miscellaneous job-related duties as assigned by Manager - Troubleshooting AN / VPN issues for clients - Close all assigned tickets in the ticketing system within SLA - Follow IT policies and procedures to execute daily work - Provide Executive support to Management on a need basis