Systems Engineering Advisor

Job description

Role Overview We are seeking an experienced SCCM/Intune Lead Engineer to join NTT DATA's India EPM Delivery Centre in Bangalore, Karnataka, India. This lead-level role combines deep technical expertise with delivery ownership driving complex SCCM/Intune engagements, leading technical teams, architecting enterprise endpoint solutions, and serving as a key client-facing technical authority for EPM workstreams from India. The Lead Engineer plays a critical role in NTT DATA's EPM service delivery quality, client satisfaction, and practice capability growth, supporting global accounts across the US, Europe, and APAC. Key Responsibilities Technical Leadership Architecture • Lead end-to-end design and implementation of enterprise SCCM/ConfigMgr and Microsoft Intune environments for global client accounts. • Architect co-management strategies, Autopilot provisioning frameworks, and Modern Management transition roadmaps. • Own the technical direction for SCCM-to-Intune migration engagements including workload transition planning, timeline development, and risk mitigation. • Define EPM platform standards, governance frameworks, and configuration baselines across multiple global accounts managed from India. • Evaluate emerging Microsoft Endpoint Manager capabilities and provide technical roadmap recommendations to delivery managers and clients. Enterprise Patch Management • Own enterprise-level patch management programs governing policy, SLAs, exception management, and compliance reporting across 10,000+ endpoint fleets. • Design and manage Intune Expedite policies, WUfB rings, and SCCM ADR-based patching for complex multi-site global environments. • Lead vulnerability remediation programs integrating Qualys/Tenable findings with SCCM/Intune patch deployment cycles. • Develop patching governance documentation, escalation playbooks, and compliance dashboards for client and internal stakeholders. • Lead emergency and zero-day patching response including containment, deployment, and post-incident review from India delivery centre. Advanced OS Deployment Provisioning • Lead enterprise Windows 11 migration programs including readiness assessment, task sequence design, pilot execution, and phased rollout. • Design and deliver Windows Autopilot + Intune Zero Touch Provisioning frameworks for large-scale global device refresh programs. • Own OSD platform operations WinPE environments, MDT integration, driver library management, and image currency. • Architect golden image build pipelines, compliance validation, and automated post-deployment configuration. • Define device lifecycle management policies from procurement through decommission for managed global client environments. Automation Integration • Architect PowerShell-based automation frameworks for SCCM and Intune operational efficiency and compliance reporting. • Lead development of Microsoft Graph API integrations for Intune bulk operations, automated policy enforcement, and reporting. • Design SCCM SQL/Power BI reporting solutions for delivery management and client-level visibility into endpoint health and patch posture. • Oversee integration between EPM platforms and security tooling (Qualys, Defender for Endpoint) for holistic endpoint health management. Client Engagement Delivery Governance • Serve as primary technical point of contact for assigned EPM accounts leading governance calls, delivery reviews, and escalation resolution from India. • Drive SLA attainment, delivery quality, and continuous improvement across managed global endpoint accounts. • Contribute to SOW development, effort estimation, and technical proposal documentation for new and expanding EPM engagements. • Mentor and develop Grade 79 engineers through technical coaching, design reviews, and structured capability building. • Collaborate with NTT DATA India practice leadership and onshore counterparts on EPM service development and client strategies. Required Skills • Microsoft SCCM/ConfigMgr site architecture, hierarchy design, OSD, patch management, reporting (expert) • Microsoft Intune full MDM/MAM lifecycle, co-management, Autopilot, WUfB, Conditional Access (expert) • Windows 10/11 enterprise deployment task sequences, MDT, WinPE, driver management, ZTP Autopilot • Azure AD / Entra ID identity-driven EPM, Conditional Access, MFA, device trust, RBAC • PowerShell advanced automation SCCM SDK, Graph API, reporting pipelines, operational tooling • SQL Server + Power BI SCCM database reporting, compliance dashboards, management-level visualizations • Vulnerability management Qualys/Tenable integration with patch management lifecycle • Client-facing delivery governance from India SLA management, delivery reviews, escalation ownership Preferred Qualifications • Microsoft Certified: Endpoint Administrator (MD-102) required • Microsoft Certified: Azure Solutions Architect or Security Engineer certifications • Experience with Microsoft Endpoint Analytics and Intune Advanced Analytics • Prior India-based delivery leadership for Fortune 500 global accounts (10,000+ endpoints) • Familiarity with ISO 27001, India IT Act compliance, and global data residency considerations in EPM Minimum Education Bachelor's degree (B.E./B.Tech/MCA/B.Sc. CS or IT) from a recognised Indian university. Equivalent enterprise experience and advanced Microsoft certifications will be considered