Systems Engineering Specialist - Endpoint Management-MDM Analyst

Job description

We are currently seeking a Systems Engineering Specialist - Endpoint Management-MDM Analyst to join our team in Bangalore, KarnAtaka (IN-KA), India (IN). Role Overview This role provides advanced operational support and implementation capability for MDM and Endpoint environments, with responsibility for L2/L3 support and project execution. Key Responsibilities • MDM Endpoint Management • Support Mobile Device Management (MDM) and Endpoint services using Microsoft Intune and other UEM tools. • Manage and support devices across iOS, Android, Windows, and macOS platforms. • Support MEM, MAM, MCM policies, device enrollment, compliance, and security configurations. • Operations Support • Provide L1/L2/L3 support based on role scope for endpoint and mobility services. • Troubleshoot device, application, and policy-related issues. • Follow ITIL-based incident, problem, and change management processes. • Implementation Projects • Support endpoint deployments, upgrades, and onboarding activities. • Execute tasks related to Windows 10/11 upgrades, Autopilot, and device lifecycle management. • Assist with automation, documentation, and reporting activities. • Collaboration Documentation • Work closely with team members and cross-functional teams. • Maintain accurate documentation, SOPs, and knowledge articles. • Provide regular updates and communicate effectively with stakeholders. Required Skills • Microsoft Intune / Endpoint Manager • Airwatch • Windows 10/11 • iOS • Android • macOS • Basic PowerShell scripting • Understanding of ITIL processes • Strong communication skills