Systems Operations Engineer - Production Support, SSRS, Mulesoft

Job description

**About this role:** Wells Fargo is seeking a Systems Operations Engineer. Responsible for managing CRM Applications monitoring and handling the Autosys job runs. Must have good background in production support area (L1/L2) and technically excelled in SSRS, Mulesoft, Autosys, SQL, Unix and Dynamic CRM, Informatica **In this role, you will:** - Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services - Identify opportunity for process improvements within technical support strategies and plans - Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables - Present recommendations for resolving complex technical queries - Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards - Work as an internal consultant regarding use of tools and processes - Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers **Required Qualifications:** - 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** - Working experience on Autosys scheduler, Shell scripting, SSRS, Informatica. - Working knowledge on SQL querying and analysis. - Knowledge of troubleshooting tools and techniques related to networks and systems i. e. remote access tools, Windows Support tools, connectivity tests, etc. - Strong understanding of IT Service Management - Incident/Problem Management, Change/Release Management. **Job Expectations:** - Handle the CRM integration jobs monitoring, issue handling requiring SSRS knowledge - Serve as primary support member for integration jobs (SSIS and Informatica) - Proactive monitoring of all CRM application job runs (MS Dynamics applications) in production environment along with infrastructure management. - Record and track incident, send out incident communication to stake holders, maintain data hygiene and capture all relevant data on the incident ticket, SLA compliance - Solid understanding of Service Level Agreement, awareness of the production environment/application being supported - Report production issues/bugs and help in replication of the issues - Identify gaps in production monitoring and work towards addressing them - Work to contribute and improve the End User experience. - Contribute towards application stability, identify incident patterns, report vulnerability in production environment and need to work on patching. - Participate in BCP/DR, patching and upgrades related to application/database servers - Train new and existing team member on technical and functional aspects - Ability to manage incident calls and participate on RCA discussions - Shift timings: 6:30 AM to 3:30 PM or 1:30 PM to 10:30 PM.